Manager, Software Development

About the role

The Customer Intelligence Development organization is looking for a Software Development Manager to lead the Customer Intelligence 360 Web & Mobile Team. Our team delivers cloud-native SaaS capabilities that enable organizations to collect digital behavioral data, personalize customer experiences, and measure engagement across web and mobile channels. This is an exciting opportunity to lead a talented engineering team while helping shape the future of digital customer engagement.

Responsibilities

• Organize, develop, prioritize, and assign resources to deliver high-quality, testable, and scalable software solutions within established timelines while adhering to R&D best practices and processes.
• Lead development project designs and enforce technical standards across web, mobile, and cloud-native solutions.
• Collaborate with software developers, architects, designers, product managers, and cloud operations teams to deliver customer-focused solutions.
• Manage project scope, priorities, schedules, and delivery commitments while communicating risks and progress to stakeholders.
• Maintain accountability for the full software lifecycle, including development, deployment, operational excellence, and support of SaaS in production.
• Provide technical leadership through mentoring, coaching, talent development, and fostering a culture of innovation and engineering excellence.
• Lead adoption of modern engineering practices, including cloud-native architectures, DevOps, AI-assisted engineering tools, and responsible AI-driven innovation.
• Be encouraged to participate in open source projects on behalf of SAS.
• Ensure all applicable security policies and processes are followed to support the organization’s secure software development goals.

Requirements

• Minimum 8 years of experience in software development, software engineering, software testing, or enterprise software delivery.
• Bachelor’s degree in Computer Science, Mathematics, Statistics, Software Engineering, or a related quantitative field.
• Experience leading software development projects, engineering teams, technical initiatives, or software delivery organizations.
• Experience developing, delivering, and operating cloud-based Software-as-a-Service (SaaS) applications.
• Experience with AWS, Kubernetes, Docker, cloud-native architectures, microservices, event-driven architectures, and distributed systems.
• Experience working with Agile software delivery practices and modern software development methodologies.
• Experience collaborating across engineering, product management, user experience, and operational teams.

Qualifications

• Equivalent combination of related education, training and experience may be considered in place of the above qualifications.

Additional Competencies, Knowledge And Skills

• Leadership & Team Development – Ability to lead, manage, mentor, and communicate goals effectively while developing high-performing technical teams.
• Problem Solving & Decision Making – Ability to develop creative solutions to complex problems, evaluate tradeoffs, and make sound decisions in changing business and technical environments.
• Communication & Collaboration – Strong interpersonal, verbal, written, organizational, and stakeholder management skills with the ability to lead collaborative efforts across multiple teams and functions.
• Experience leading DevOps, platform modernization, engineering effectiveness, or software delivery improvement initiatives.
• Experience leveraging AI-assisted software development tools or leading teams adopting AI-enabled engineering practices.
• Experience applying Generative AI technologies to improve developer productivity, engineering workflows, or customer-facing experiences.
• Experience with customer engagement, digital marketing, customer intelligence, MarTech, or analytics platforms.

Benefits

Highlights Industry-leading Recreation & Fitness Center featuring fitness classes, sports, wellness programs, and recreational activities.
Comprehensive well-being programs and resources that support your physical, emotional, and financial health.
A world-class Cary campus experience with on-site amenities, cafés, wellness services, and spaces designed to foster collaboration and innovation.
Flexible work environment that promotes collaboration, innovation, and work-life balance.