Software Development Manager, Customer Experience Infrastructure

Key job responsibilities

• Lead, hire, develop, and retain a team of software engineers; manage performance, set goals, and grow careers.
• Own the roadmap and delivery for your team's scope — the shared Console foundations and embedded AI layer OIS teams build on — and prioritize it with your product manager and Principal Engineer against available capacity.
• Set and uphold the bar for technical design, code quality, and operational excellence; own the availability, latency, and security of your services through on-call and operational reviews.
• Drive adoption of shared platform capabilities across OIS partner service teams through influence and demonstrated value rather than mandate.
• Balance speed, safety, and long-term maintainability when making design and sequencing tradeoffs, including the higher-stakes calls that come with authorization and AI safety.
• Manage cross-team dependencies and stakeholder relationships, and represent your team in design and operations reviews.
• Keep the team focused on the customer outcome: making infrastructure self-service for solution owners across Amazon's operations sites.

A day in the life

• Own the health and growth of your engineering team and the impact it delivers.
• Partner with principal engineers and product managers to shape technical direction and prioritize the roadmap against real constraints.
• Earn adoption of shared Console capabilities from partner service teams by demonstrating value, and weigh speed, safety, and long-term maintainability as your team builds the foundations and embedded AI capabilities that other OIS teams rely on.
• Explore emerging AI tools and bring your learnings back to strengthen the platform and your team.

About The Team

OIS Console Foundations is part of the Customer Experience Infrastructure (CXI) organization. CXI's vision is infrastructure access that is simple, transparent in cost, and optimized for each market Amazon operates in. Our mission is to empower every infrastructure customer with intuitive solutions that simplify access to infrastructure and drive frugal investment decisions. We measure success through Total Cost of Ownership, speed-to-market, throughput, and availability, backed by governance that holds every investment decision accountable. We're building a portfolio of self-service infrastructure services and automation tools that enable rapid deployment, reduce operational complexity, and accelerate innovation for our customers.