Customer Experience Specialist
About the role
At nbkc bank, we do things a little differently, and that’s the way we like it. We're not just a bank; we're a tech-forward, people-focused team that believes banking should be simple, helpful, and human. We're looking for a Customer Experience Specialist to join our crew. If you're energized by helping people, solving problems, and making someone’s day a little easier, this could be the perfect role for you.
Responsibilities
- Handling inbound calls and chats from customers with professionalism and empathy.
- Assisting with online banking, debit card issues, application status updates, and more.
- Identifying opportunities to make banking better, both for the customer and for nbkc.
- Staying in the know with bank policies, tools, and systems to deliver accurate, secure service.
Requirements
- 2+ years of experience in banking, customer service, or contact centers.
- Strong communication skills and a love for solving problems.
- Comfort working independently and using digital tools.
- A high school diploma or GED (required).
Bonus points: familiarity with bank products or regulations; previous hybrid or remote work experience; a knack for identifying customer needs and offering thoughtful solutions; fluency in Spanish.
Schedule
Hybrid schedule: Monday–Friday, 9:30 AM–6:15 PM CST with rotating Saturdays, 9:00 AM–1:00 PM CST. Alternative shift options: Monday–Friday, 8:30 AM–5:15 PM CST or 9:30 AM–6:15 PM CST. On‑site days: Tuesday, Wednesday, Thursday. Remote‑optional days: Monday and Saturday. Rotating Saturdays are remote.