Customer Experience Implementation Specialist

About the Role

Taylor Enterprise Solutions is looking for a Customer Experience Implementation Specialist to join their team! This role involves coordinating small- to mid-sized print program implementations, leading customer onboarding for ERP and eProcurement platforms, and partnering with various teams to ensure successful deployments.

Responsibilities

• Coordinate small- to mid-sized print program implementations from quote acceptance through setup on the web ordering platform; support Project Managers on larger implementations.
• Lead customer onboarding and implementation activities for ERP and eProcurement platforms, including Coupa, Oracle, SAP Ariba, Workday, GHX, and similar systems.
• Partner with customers, Integration teams, IT, Sales, Operations, and vendor partners to define requirements, implementation plans, and project timelines.
• Gather, document, validate, and manage business and technical requirements, including pricing, workflows, account structures, procurement needs, and system configurations.
• Coordinate testing, issue resolution, production readiness, and go-live activities to ensure accurate and successful customer deployments.
• Monitor project progress and clearly communicate status, risks, dependencies, decisions, and action items to customers and internal teams.
• Facilitate implementation meetings, meeting recaps, customer documentation, training materials, and onboarding resources.
• Manage multiple implementations simultaneously, adapting plans, escalating risks, and meeting established deadlines.
• Support process improvement efforts and contribute to implementation best practices, quality standards, and consistent onboarding processes.

Requirements

• High School Diploma or GED required; Bachelor’s degree in a related field preferred.
• 3+ years of experience in customer onboarding, implementation, project coordination, system integrations, ERP/eProcurement support, or a related customer-facing role.
• Business-to-business customer experience with the ability to deliver strong service throughout the implementation lifecycle.
• Ability to gather, document, validate, and manage business and technical requirements.
• Experience coordinating implementation activities, testing, issue resolution, and go-live readiness.
• Strong communication, analytical, troubleshooting, organizational, prioritization, and problem-solving skills.
• Proficiency in Microsoft Teams, Excel, Word, Outlook, and the ability to quickly learn new systems.
• Ability to manage multiple priorities, meet deadlines, work independently, and collaborate effectively.

Preferred Qualifications

• Experience with ERP and eProcurement platforms such as Coupa, Oracle, SAP Ariba, Workday, GHX, Jaggaer, PeopleSoft, or similar systems.
• Familiarity with integration concepts such as cXML, EDI, APIs, punchout catalogs, and secure file transfer methods.
• Experience writing business documentation such as Statements of Work, Scope requirements, implementation plans, testing plans, or process documentation; and Salesforce for Project Management.
• Experience supporting customer testing, production deployments, process improvement, or customer-facing presentations.
• Understanding of industry equipment, software, and web-based solutions and how they integrate.

About Taylor Corporation

One of the largest print and communications firms in North America, Taylor’s family of companies provides a diverse set of products, services, and technologies that address the toughest business challenges. With more than 50 years of category expertise and 10,000 employees spanning dozens of U.S. states and multiple countries, Taylor serves businesses and distributors both large and small.

Benefits

Our employees enjoy a comprehensive benefit package including a choice of several health plans, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO), and 64 hours of annual holiday pay.

Work Authorization: To be considered for the Taylor opportunities, candidates must be authorized to work in the United States without the need for employer sponsorship.