Software Development Manager, Agentic WorkSpaces Applications, Amazon Agentic WorkSpaces

About the role

As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications that are used by millions of companies worldwide to manage day-to-day operations. We accelerate our customers' businesses through intuitive and differentiated technology solutions that solve enduring business challenges. The Amazon Agentic WorkSpaces organization is building the future of secure, high-performance agentic WorkSpaces Applications environments — environments that span desktops and applications, serving knowledge workers, task workers, and automation agents at millions-of-user scale.

The Amazon Agentic WorkSpaces organization is seeking a Software Development Manager to lead the engineering team behind Amazon WorkSpaces Advisor, our AI-powered troubleshooting and optimization experience for administrators. We are building agentic solutions that analyze fleet telemetry, diagnose root causes, and recommend or apply fixes — turning problems that once took days of manual investigation into answers delivered in minutes. Our aim is to make virtual desktop and application environments effectively self-diagnosing, so administrators spend their time on strategic work instead of chasing symptoms across consoles and logs.

You will lead a team of software engineers building at the intersection of applied AI and large-scale distributed systems. You will own Advisor end to end — expanding the range of problems it can solve, raising the accuracy and trustworthiness of its recommendations, and advancing it from reactive troubleshooting toward proactive detection and self-healing. In addition, your team owns a set of Control Plane Services through which customers provision, configure, and manage their environments, where you will be accountable for availability, latency, security posture, and operational health.

This role offers the opportunity to build new agentic products from the ground up while operating production services that customers depend on every day. You will influence the technical direction of the team and work across many different technologies and disciplines. You will raise the engineering bar — design rigor, code quality, test coverage, and safe deployment practices — and champion an AI-native, automation-first approach to how software gets built and operated, using agentic tooling to increase velocity without trading away quality. You will identify technology gaps and opportunities and write effective communications including design documents, tenets, and PR/FAQs. Above all, you will hire, grow, and retain engineers who scale with the business.

About the team

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Responsibilities

• Lead a team of software engineers building AI-powered troubleshooting and optimization experiences for administrators.
• Own Amazon WorkSpaces Advisor end to end, expanding problem-solving capabilities and improving recommendation accuracy and trustworthiness.
• Advance Advisor from reactive troubleshooting toward proactive detection and self-healing.
• Own a set of Control Plane Services for provisioning, configuring, and managing environments, ensuring availability, latency, security posture, and operational health.
• Influence technical direction and work across multiple technologies and disciplines.
• Raise the engineering bar through design rigor, code quality, test coverage, and safe deployment practices.
• Champion an AI-native, automation-first approach to software development and operations using agentic tooling.
• Identify technology gaps and opportunities and write effective communications including design documents, tenets, and PR/FAQs.
• Hire, grow, and retain engineers who scale with the business.

Requirements

• Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field.
• 3+ years of engineering team management experience.
• 7+ years of working directly within engineering teams.
• 3+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems.
• 8+ years of leading the definition and development of multi-tier web services.
• Knowledge of engineering practices and patterns for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations.
• Experience partnering with product or program management teams.

Preferred qualifications

• Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy.
• Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills and make them more effective product software engineers.
• Experience delivering customer-facing features built on generative AI or agentic capabilities, including evaluating and improving output quality in production.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.