Software Dev Engineer II (SDE2), Amazon Connect
About the Role
As part of the AWS Solutions organization, we have a vision to provide business applications, leveraging Amazon's unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers' businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon's real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.
Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. Amazon Connect is the result of the ten years of development that went into building the tools Amazon uses to provide its award winning customer service at massive scale and launching it as a publicly available AWS service. With Amazon Connect, you can create your own cloud-based contact center and be taking calls in minutes. Amazon Connect leverages the power of Artificial Intelligence and the large ecosystem of AWS services such as Amazon Lex, Amazon Polly, AWS Lambda, Amazon S3 and Amazon Kinesis to provide a truly frustration free, easy-to-use, extensible, and natural customer experience. With this technology, we are transforming an industry and the way customers interact with businesses and how agents service them.
We have a rapidly growing customer base and an exciting charter in front of us that includes solving highly complex engineering and algorithmic problems. We are looking for passionate and talented Software Development Engineers to join us to innovate on this new service that addresses customer needs to build modern contact centers in the cloud. The position represents a rare opportunity to be a part of a fast-growing business soon after launch, and help shape the technology and product as we grow. You will be playing a crucial role in developing the next generation contact center, and get the opportunity to design and deliver scaleable, resilient systems while maintaining a constant customer focus.
What You'll Do
- Own code end-to-end from design to development
- Work closely with senior technical leaders within the team and across AWS
- Work across the stack with technology involving modern web, SOA, NoSQL databases, AI, ML, Big Data and more
This Team Is a Great Fit for You If
- You enjoy working with a fun team that prides itself on a great work environment with an inclusive group of people that are working together towards a common goal
- You are sensitive to customer needs and interested in working on a service that will be used, directly and indirectly, by millions of customers and has a meaningful impact to their functions and interactions
- You'd like to be directly responsible for solving real customer problems
- You are a passionate learner and are motivated to take on new challenges
- You want to have fun; surround yourself with a highly talented pool of engineers that like to solve complex problems, but also enjoy work life balance
Basic Qualifications
- 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language
Preferred Qualifications
- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
Pay & Compensation
- USA, CA, Santa Clara: $143,700.00 - $194,400.00 USD annually
- USA, CA, Santa Clara: $165,200.00 - $223,600.00 USD annually
- USA, NY, New York City: $158,100.00 - $213,800.00 USD annually
- USA, WA, SEATTLE: $143,700.00 - $194,400.00 USD annually
- USA, WA, Seattle: $143,700.00 - $194,400.00 USD annually
- Package includes sign-on payments and restricted stock units (RSUs)
- Final compensation determined based on factors including experience, qualifications, and location
Benefits
- Health insurance including medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans
- Employee Assistance Program (EAP), Mental Health Support, and Medical Advice Line
- Flexible Spending Accounts
- Adoption and Surrogacy Reimbursement coverage
- 401(k) matching
- Paid time off
- Parental leave