Software Contract Associate
About the role
The Software Renewals Associate (SRA) role resides within our Sales Operations Software & Licensing Operations team and interacts directly with Inside Sales, Account Managers, Finance teams, authorized software publishers, and end‑user customers as needed. This role is responsible for supporting software subscription and license renewals, including renewal forecasting, consolidation, co-terming, and cleanup, as well as quoting renewal and new software subscription opportunities for assigned accounts. The Software Renewals Associate works closely with Inside Sales Representatives and Procurement Specialists to ensure renewal quotes are delivered accurately and on time, and that orders are properly structured and processed in internal systems. The Software Renewals Associate also supports Software Renewal Specialists and Senior Specialists with additional bandwidth needs related to software lifecycle management, licensing alignment, and renewal execution. This role contributes directly to achieving both team and corporate goals through proactive renewal management, strong attention to detail, and consistent execution. Clear, timely, and proactive communication is critical to success in this role.
Responsibilities
- Build and maintain strong working relationships with account teams and internal operations partners, including sales, procurement, and finance.
- Provide sales support to the extended team during periods of high renewal volume.
- Develop and maintain expertise in baseline processes related to software renewals, licensing models, and subscription management.
- Become proficient in the use of publisher portals, licensing tools, and internal renewal management systems.
- Be responsible for managing assigned software renewal accounts and maintaining accurate renewal pipelines.
- Ensure software entitlements, agreements, and renewal data are accurate, scrubbed, and published correctly in internal systems.
- Manage the team email alias to ensure timely responses to renewal‑related requests.
- Proactively quote renewals 60-90 days prior to expiration to support on‑time bookings and renewal performance metrics.
- Provide renewal status updates to Software & Licensing Operations leadership and program stakeholders.
Qualifications
- Bachelor’s degree in Business, Finance, or a related field, or equivalent work experience
- Proficiency in Microsoft Word and Excel
- Ability to work independently and collaboratively with minimal supervision
- Excellent communication skills
Skills
- Strong interest in software licensing, subscription models, and publisher programs
- Ability to prioritize and perform work within required time frames
- Ability to multitask and adapt in a fast‑paced, high‑volume environment
- Clear and timely written and verbal communication skills
- Strong organizational skills with exceptional attention to detail
- Critical thinker with a proactive problem‑solving mindset
- Willingness to take ownership and see renewal opportunities through completion
- Team‑oriented with a strong work ethic
Pay
A reasonable estimate of the current base pay range for this position is $51,600-$64,500 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.
Benefits
We offer the following benefits to all full-time employees:
- Health and Wellbeing: Health (Medical & Prescription), Dental, and Vision Care, Onsite Health Centers (MO & IL), Employee Assistance Program, Wellness program
- Financial Benefits: Competitive Pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Flexible Spending Accounts, Tuition Reimbursement
- Paid Time Off: PTO & Holidays, Parental Leave, Medical Leave, Military Leave, Bereavement, Day of Caring
- Additional Perks: Family Planning Benefits, Nursing Mothers Benefits, Voluntary Legal, Voluntary Supplemental Accident/Illness/Hospital, Voluntary ID Theft, Pet Insurance, Employee Discount Program