Software Business Analyst

Primary Responsibilities

• Partner directly with external clients and internal stakeholders to gather, analyze, and document business and software requirements.
• Facilitate discovery sessions, stakeholder interviews, workshops, and workflow analysis to understand business processes and identify opportunities for improvement.
• Translate business needs into clear user stories, functional requirements, and detailed acceptance criteria within Agile environments.
• Create process flows, wireframes, mockups, and supporting documentation that help development teams understand proposed solutions.
• Maintain requirement traceability throughout the software development lifecycle.
• Serve as the primary point of clarification for developers during implementation.
• Collaborate closely with QA teams to define test plans, user acceptance testing (UAT) scenarios, and feature validation.
• Support UAT execution, defect triage, and validation of completed work against business requirements.
• Lead software demonstrations with clients and stakeholders, gather feedback, and refine requirements as needed.
• Communicate requirement updates, project risks, scope changes, and timeline impacts across cross-functional teams.
• Analyze client feedback, support requests, and product usage trends to identify usability improvements and future enhancements.
• Continuously evaluate existing workflows and recommend improvements that enhance user experience and overall product quality.
• Occasionally travel (up to 10%) for client discovery sessions, workshops, or meetings.

Skills And Qualifications

• 5+ years of Business Analyst experience within software development environments.
• Proven experience writing user stories and acceptance criteria in Agile/Scrum teams.
• Strong experience working directly with external clients and business stakeholders.
• Excellent communication, facilitation, presentation, and relationship-building skills.
• Experience with Agile project management and ticketing tools such as Jira, YouTrack, or similar platforms.
• Strong analytical, organizational, and problem-solving skills with exceptional attention to detail.
• Ability to understand business processes and translate them into functional software requirements.
• Comfortable collaborating with software engineers, QA teams, Product Owners, and business stakeholders.
• Experience creating process flows, user journeys, wireframes, or mockups using tools such as Lucidchart, Miro, Balsamiq, or similar.
• Familiarity with relational databases and the ability to understand data structures and business logic.
• Experience working within financial services, claims processing, regulatory software, or other enterprise software environments is a plus.
• Strong proficiency with Microsoft Office tools including Excel, Word, and Outlook.
• Must be highly organized, self-motivated, and able to prioritize multiple initiatives in a fast-paced environment.
• Bachelor's degree in a related field.
• Candidates must be legally authorized to work in the U.S. without current or future sponsorship.