Software Asset Manager

Core Duties

• Own the SAM program charter, scope, and governance model across all implementation phases.
• Manage cross-functional relationships across Finance, Procurement, IT, Security, and HR.
• Escalate and manage data quality issues that block ELP accuracy through to resolution.
• Maintain monitoring of Publisher Pack release notes monthly to flag licensing model changes.
• Support software vendor contract negotiations utilizing SAM data as the primary evidence source.
• Own the renewal pipeline by surfacing upcoming renewals 90, 180, and 365 days in advance.

Required Qualifications (Non-Negotiable)

• Program Rollout Experience: Hands-on program rollout experience required; mature programs are not acceptable.
• Experience Level: Minimum 5 years of experience in a Software Asset Management role.
• Implementation Leadership: At least 2 years directly delivering or leading a ServiceNow SAM Pro implementation from Phase 0 to first ELP publication.
• Discovery Architecture: Demonstrated experience designing multi-source discovery architecture across at least two endpoint management platforms.
• Entitlement Loading: Hands-on experience loading entitlement records from purchase order data for at least three Tier 1 publishers.
• ELP Production: Proven experience producing and validating an ELP for Microsoft, along with at least one of Oracle or Adobe.
• Workflow Integration: Experience running reclamation workflows and integrating SAM Pro into ITSM onboarding or offboarding workflows.
• Licensing Knowledge: Deep understanding of licensing models for Microsoft, Oracle, Adobe, IBM, and Apple VPP.
• Platform Proficiency: Strong working knowledge of ServiceNow SAM Pro, ServiceNow ITSM, Microsoft Intune/SCCM, Jamf Pro, and ServiceNow Integration Hub.

Preferred Qualifications

• ServiceNow Certified Implementation Specialist (CIS) in Software Asset Management.
• Experience with endpoint intelligence tools like Tanium Asset and Performance or Nexthink.
• Experience utilizing SaaS License Management in ServiceNow, including Okta integration.
• Prior experience in a client-embedded program lead role at a managed services provider or consultancy.
• Familiarity with VDI environments (Citrix, VMware Horizon, Azure Virtual Desktop) and their impact on Microsoft and Oracle license counting.