Software Apps Engineer I

Responsibilities

• Provide technical support to internal and external clients by troubleshooting issues, gathering requirements, and delivering solutions via phone, email, remote access, and other support channels.
• Configure, monitor, test, and support software applications, including software updates, patches, installations, enhancements, and quality assurance testing.
• Collaborate with cross-functional teams to resolve customer issues, support deployments, communicate software defects, and recommend product improvements.
• Serve as a primary point of contact for customer communications, ensuring timely responses and a high level of customer satisfaction.
• Assist with support reporting, documentation, software guides, and the development of custom client solutions to meet business needs.
• Provide technical assistance to engineering, client success, help desk, and training teams while continuously developing advanced product knowledge.

Qualifications

• Education: Associates degree is required; bachelor's degree preferred.
• Experience: 0-2 years of experience working with software and hardware in a complex business and systems environment.
• Experience: 1+ years of experience working in a gaming venue with preferred knowledge in one or more databases.
• Experience: 1+ years of experience working with ATM system / equipment installations.
• Experience: Demonstrated experience working with software development and application deployment in a fast-paced Windows Operating System environment.
• Skills: Demonstrated analytical and problem-solving skills; consistently delivers projects and solutions in a timely manner.
• Experience: Systems administration and some programming experience a plus.
• Knowledge: Understanding of casino / gaming environments and requirements.

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

Pay & Benefits

Starting compensation range: $58,380 to $75,000, with flexibility to adjust higher or lower based on the full scope of qualifications.

• Comprehensive benefits, including medical, dental, vision, life, accident, and disability insurance.
• Tuition reimbursement to support continued learning and growth.
• Paid time off to rest, recharge, and reset.
• Wellness programs that support your overall well-being.
• Identity theft protection for added peace of mind.