Software Analyst - Associate / Outage Management Services

PCI Energy Solutions is a thriving global company where you can impact millions of lives every day. Our software helps protect the environment and lowers utility bills by optimizing energy and utility company operations. We're hiring and growing in locations throughout the U.S. with our headquarters in Norman, OK, and international offices in Peru and Mexico. We value work-life harmony through flexible working hours and remote work. This role requires hybrid work based in our Norman office (some days at home and some in the office).

About the role

A Software Analyst plays a crucial role in the development and enhancement of software systems, ensuring they meet the needs of end-users and business objectives. This position requires a combination of technical expertise, analytical skills, and effective communication to bridge the gap between software developers and end-users.

Responsibilities

• Assist in gathering and documenting user requirements through collaboration with stakeholders, ensuring a clear understanding of software needs.
• Participate in the analysis of software requirements and contribute to the creation of detailed documentation, including functional specifications and system design documents.
• Assist in analyzing and interpreting data to support software design decisions and improve system performance.
• Provide support to end-users, helping to troubleshoot and resolve software-related issues in a timely and efficient manner.
• Assist in maintaining comprehensive documentation for software systems, keeping it up-to-date with changes and improvements.
• Collaborate with team members to effectively communicate technical information and project updates.
• Support project managers in various tasks, including project planning, monitoring progress, and ensuring deadlines are met.
• Contribute ideas for process improvements, striving to enhance the efficiency and effectiveness of the software development lifecycle.
• Demonstrate adaptability and a willingness to take on new challenges, contributing to a dynamic and collaborative team environment.
• Assist in coding and scripting tasks under the guidance of senior team members, contributing to the development process.
• Provide application support and consulting to internal and external clients on the proper use of PCI products.
• Improve the quality and enhance the features of PCI software products by working with the application development team.
• Perform testing, documentation, and quality assurance for new product features.
• Other duties as assigned.

Requirements

• Bachelor's degree or master’s degree in computer science or a related field.
• 0-3 years of experience in computer science.
• Basic knowledge of programming and scripting.
• Knowledge of Java, Python, SQL, and AWS.
• Individual task and time management skills.
• Advanced computer skills, including proficiency in MS Office applications.
• Proficient in problem-solving and logical thinking.
• Able to take direction and learn from more senior employees.