Associate Software Implementation Analyst

About the Company

Insperity provides the most comprehensive suite of scalable HR solutions available in the marketplace with an optimal blend of premium HR service and technology. With more than 90 locations throughout the U.S., Insperity is currently making a difference for thousands of businesses and communities nationwide. We value diversity, inclusivity, and a sense of belonging, celebrating work and life events while partnering with clients and communities to drive success.

Insperity has earned recognition as a top place to work, including accolades from Glassdoor, U.S. News & World Report, and RippleMatch’s Campus Forward Awards for one of the country’s Top 50 Midsize Early Talent Programs.

Why Join Insperity?

• Flexibility: Over 80% of Insperity’s jobs offer flexibility to balance time with coworkers, clients, family, or community.
• Career Growth: Continuous learning programs, mentorship opportunities, and ongoing training to support professional development.
• Well-Being: Total rewards package includes generous paid time off, top-tier medical, dental, and vision benefits, health & wellness support, paid volunteer hours, and more.

Responsibilities

• Host remote kick-off meetings with clients to determine business objectives for project implementations.
• Create configuration notes documentation and review with experienced Implementation personnel for accuracy and product limitations before sending to clients.
• Complete setup of the client’s software, verifying answers to questions with experienced Implementation personnel.
• Work with the Analyst team to learn how to configure ongoing system requests per project.
• Configure interfaces to integrate with existing HR, payroll, or accounting systems.
• Test interfaces to confirm integration completion.
• Tailor formal training to meet customer specifications in collaboration with the Analyst team.
• Provide new client training (administrator, operator, supervisor, and employee) on Insperity Business Performance Solutions software.
• Document and review open issues from training with pertinent personnel and update configurations as necessary.
• Update configuration notes with any changes made.
• Work with clients on system optimization through project closing.
• Coordinate timing of project deadlines with team members and mentors.
• Improve customer experience and satisfaction to increase customer reference-ability.

Requirements

• Bachelor’s Degree in Computer Science, Management Information Systems, or a related field is required.
• Experience in system integration, HR, Accounting, or the computer industry is preferred.
• Technical support or training experience is preferred.
• Solid interpersonal skills to interface with coworkers and customers.
• Ability to manage multiple projects and tasks with minimal supervision.
• Excellent written and verbal presentation skills.
• Experience communicating technical and project information in a business context.
• Demonstrated track record in delivering quality, on-time business solutions to a diverse customer base.
• SQL or FoxPro database experience.
• Strong customer relations, time management, and organizational skills.