Software Analyst - Applications

About the Role

The Application System Analyst Senior serves as a liaison between system end users, customers, operational leaders, internal technology teams, support resources, and vendors to design, implement, support, and optimize assigned healthcare applications. This role analyzes business requirements, operational workflows, and technical needs to develop effective application solutions and provide high-quality application support with minimal guidance. The position supports medium- to high-complexity application implementations, testing, documentation, configuration, change management, and project activities. The Senior Analyst is expected to provide technical leadership, independently manage complex projects and requests, support quality assurance initiatives, mentor peers, and maintain strong relationships with customers and stakeholders.

Key Responsibilities

• Analyze, develop, test, document, implement, support, maintain, and optimize assigned applications, solutions, and business processes.
• Provide application support and assist the Service Desk with service requests.
• Lead quality assurance and complex integrated testing initiatives, including testing project management when required.
• Apply advanced application and healthcare workflow knowledge to meet customer and operational goals.
• Analyze business processes and requirements, including process mapping, workflow analysis, stakeholder analysis, requirements elicitation, and specification gathering.
• Perform gap analysis and provide cross-application recommendations.
• Independently analyze, design, and configure applications to address complex end-user and project requirements.
• Develop technical solutions for complex application design and configuration needs.
• Provide clear, organized project and status reporting for stakeholders.
• Coordinate team members to gather information and prepare accurate project updates.
• Build and maintain strong relationships with customers, end users, operational leaders, business partners, vendors, and client management.
• Collaborate with operational leaders to standardize best-practice workflows and content across ministries.
• Coordinate application code changes with appropriate vendors.
• Collaborate with technical teams to identify infrastructure issues affecting applications.
• Share relevant vendor and industry best practices with operational leaders.
• Follow organizational standards for system configuration and change control.
• Follow change management processes, including appropriate approval, testing, and validation of system changes.
• Serve as a liaison between business operations, providers, Information Technology, system users, and vendors for issue and problem resolution.
• Independently troubleshoot and resolve moderate incidents and service requests.
• Lead and coordinate high-impact vendor changes across applications.
• Independently manage medium- to large-scale and complex projects and requests.
• Review and provide feedback on technical and project documentation.
• Assist with formal and informal training for users and coworkers.
• Mentor and serve as a knowledge resource for peers and junior team members.
• Complete required HealthStream and other assigned educational activities.
• Support department objectives and perform other duties as assigned.
• Travel may be required.
• Work additional hours may be required during critical problems.

Required Qualifications

• 5+ years of experience in healthcare, business, or information systems.
• Detailed knowledge of healthcare operations, processes, and workflows.
• Strong application systems expertise.
• Ability to independently analyze, design, and configure applications with minimal guidance.
• Experience developing new functionality and leading multidisciplinary teams through projects.
• Experience independently managing medium- to large-scale and complex projects or requests.
• Strong problem-solving and multitasking skills.
• Ability to work effectively as a team member and support junior-level colleagues.
• Proficiency with Microsoft applications, including Word, Excel, and PowerPoint.
• Excellent customer service skills.
• Strong written and verbal communication and interpersonal skills.
• Strong organizational skills and ability to manage multiple priorities.
• Ability to adjust to and implement change.
• Ability to present complex information in meaningful formats, including charts and graphs.

Preferred Qualifications

• Associate's or Bachelor's degree with a focus in healthcare, business, or information systems.
• Certification relevant to the assigned area of focus.
• Epic Analyst certification or proficiency in the assigned Epic module.
• For Epic Analysts: ability to obtain required Epic certification or proficiency within 6 months of employment.
• Current Epic certification or proficiency with required version training maintained.

Skills & Competencies

• Healthcare Information Systems
• Application Support
• Application Configuration
• Application Implementation
• Business Analysis
• Requirements Analysis
• Requirements Elicitation