Software Account Manager

About the role

The Software Account Manager supports the Software Consultants and sales teams in responding to customer requests for projects involving changes in scope to their current installation of Bastian Solutions’ software suite (Exacta). This role focuses on providing excellent customer service to Bastian’s existing software client base to maintain high customer satisfaction and retention.

Responsibilities

• Develop a solid understanding of Bastian’s Exacta software.
• Research existing customer system documentation with the help of Bastian Solutions’ Software Delivery team to understand current functionality.
• Lead conversations with customers to understand the “why” behind a request and propose the best solution.
• Work with the Software Delivery team to communicate requirements and develop cost estimates in a timely manner.
• Generate software-specific proposals to support Regional Sales teams.
• Provide excellent customer service by staying engaged with customers long-term as their business needs change and evolve.
• Support the Software Operations team by assisting with testing and go-live efforts if needed.
• Serve as the software subject matter expert for consulting and sales teams—defining software scope, requirements, and providing design feedback.
• Support the Software Consulting team in requirements gathering and scope definition during the sales process.
• Assist customer support teams if needed.

Requirements

• Must be eligible to work in the USA long-term without sponsorship.
• 1-2 years’ experience in technical sales.
• Bachelor’s degree in engineering (mechanical or industrial preferred) or related technical/supply chain field.
• Technical mindset with a strong desire to learn, ask questions, and seek answers.
• Positive, problem-solving mentality.
• Entrepreneurial, optimistic about pursuing opportunities.
• Confident communication and presentation skills.
• High proficiency in MS Office applications.
• Familiarity with material handling equipment and automation.
• Experience with warehouse automation applications; software experience preferred.
• Previous experience leading or supporting technical sales preferred.
• Understanding of networking and IT hardware fundamentals a plus.
• Enjoys meeting people, building relationships, and working in a team environment.
• 20% overnight travel (travel expenses paid by Toyota Automated Logistics).
• Must maintain a valid driver's license and passport.

Benefits

• Health, Dental, and Vision Insurance.
• 401(k) Retirement Plan with a company match.
• Vacation / Holiday Pay.
• Paid Volunteer time off.
• Tuition Reimbursement.
• Professional Associations, Conferences, and Subscriptions.
• Company Meetings & Events.

Employees must follow all information security policies, protect confidential data, complete required training, and report any suspected security incidents to support information security controls.