Social Worker Care Manager I

Harris Health is the public healthcare safety-net provider established in 1966 to serve the residents of Harris County, Texas. As an essential healthcare system, Harris Health champions better health for the entire community, with a focus on low-income uninsured and underinsured patients, through acute and primary care, wellness, disease management and population health services. Ben Taub Hospital (Level 1 Trauma Center) and Lyndon B. Johnson Hospital (Level 3 Trauma Center) anchor Harris Health's robust network of 39 clinics, health centers, specialty locations and virtual (telemedicine) technology. Harris Health is among an elite list of health systems in the U.S. achieving Magnet® nursing excellence designation for its hospitals, the prestigious National Committee for Quality Assurance designation for its patient-centered clinics and health centers, and its strong partnership with nationally recognized physician faculty, residents and researchers from Baylor College of Medicine; McGovern Medical School at The University of Texas Health Science Center at Houston (UTHealth); and The University of Texas MD Anderson Cancer Center.

About the role

The Inpatient Social Worker Care Manager I (SWCM I) facilitates the collaborative interdisciplinary process of case management encompassing assessment, planning, facilitation, care coordination, and evaluation appropriate to the scope of licensure in a hospital setting. The SWCM I helps patients and their families address and resolve the social, financial, and psychological problems related to their health condition. The SWCM I identifies options and advocates for services to meet the patient's and family's comprehensive needs with available resources to promote quality cost-effective outcomes.

SWCM I help people assess and solve problems in their lives. Challenges range from physical and mental illness to domestic violence; additional duties depend on the type of population served. The SWCM I systematically intervenes to provide clinical social work and complex discharge planning assistance to patients and their families who experience complex psychosocial needs. The SWCM I will provide assistance with eligibility determination for social programs, as well as assist in qualifying for community assistance from a variety of sources or agencies. The SWCM I offers crisis intervention and/or mental health assessment to patients and families, coordinates and facilitates the development of a multidisciplinary discharge plan of care for high-risk patient populations. This role will participate in an interdisciplinary team meetings to ensure that psychosocial issues are addressed as required across the continuum of care.

Responsibilities

• Facilitate the collaborative interdisciplinary process of case management including assessment, planning, facilitation, care coordination, and evaluation.
• Address and resolve social, financial, and psychological problems related to patients' health conditions.
• Identify options and advocate for services to meet patients' and families' comprehensive needs with available resources.
• Provide clinical social work and complex discharge planning assistance to patients and families with complex psychosocial needs.
• Assist with eligibility determination for social programs and community assistance.
• Offer crisis intervention and/or mental health assessment to patients and families.
• Coordinate and facilitate the development of a multidisciplinary discharge plan of care for high-risk patient populations.
• Participate in interdisciplinary team meetings to address psychosocial issues across the continuum of care.
• Participate in quality improvement activities and promote a customer-friendly environment.

Requirements

• Graduation from an accredited school of Social Work with a Master's degree in Social Work.
• Licensed Master Social Worker (LMSW) or Licensed Clinical Social Worker (LCSW) in the State of Texas.
• Certified Case Manager (CCM) or Accredited Case Manager (ACM) preferred.
• Basic Life Support certification.
• Prior experience as a Social Worker preferred.

Skills

• Above average verbal communication (heavy public contact).
• Exceptional verbal communication (e.g., public speaking).
• Strong writing and composing skills (correspondence/reports).
• Analytical skills.
• Knowledge of medical terms and mathematics.
• Proficiency in PC and MS Word.
• Bilingual skills (Spanish preferred but not required).

Schedule

• Weekends
• Holidays
• Flexible
• Travel
• On-Call