Social Work Supervisor III - Guardianship

About the role

Joining the team at Gaston County Government means being part of a community that is dedicated to improving the lives of its citizens. We are a dynamic organization that values innovation, collaboration, and commitment to service. As an employee of Gaston County, you will have the opportunity to make a difference in your community every day. Whether you are working in public safety, social services, or administration, your contributions will help improve the lives of our residents and build a better future for our county.

Responsibilities

• Supervise and direct a team of 4-6 social workers in both the Guardianship and other social work case management programs by making case assignments, setting clear work objectives, holding regular supervisory conferences, and monitoring progress to ensure timely, and quality service delivery.
• Manage unit personnel by conducting interviews, making hiring recommendations, providing individualized and ongoing training, and completing annual performance evaluations in accordance with Gaston County Personnel Policies and Procedures.
• Provide direction and consultation to social workers on complex and difficult case situations by jointly processing case information, offering supervisory support and guidance, and escalating issues to the Adult Services Coordinator, legal department of other appropriate parties as necessary to ensure worker and client safety.
• Facilitate communication within the unit and across the agency by planning and conducting regular unit meetings, keeping staff informed of policy changes and relevant program updates, coordinating with other program areas and community partners to support integrated service delivery, maintaining accurate client databases, submit required statistical program reports to agency administraton.
• Provide supervisory oversight of guardianship cases to monitor for compliance with NCGS 35A and the Provision of Services Manual by reviewing case documentation, ensuring quarterly/annual/bonds/status reports are done within timelines and ensuring that decision making for incompetent adults is done in accordance with established standards of operation to ensure that proposed treatment or residential recommendations are accurate, complete and appropriately supported.
• Ensure quality assurance within assigned program areas by auditing case records, monitoring service delivery timeliness and documentation standards, reviewing monthly and quarterly reports, and implementing corrective actions as needed to meet agency, county, and state compliance requirements.
• Oversee the legal aspects of guardianship services by coordinating with the legal team to initiate and support guardianship proceedings, reviewing court documentation for accuracy and completeness, attending hearings as needed, and providing guidance to staff throughout the legal process to ensure timely protection of ward rights and interest.
• Provide supervisory support for other Adult and Aging Services programs as assigned by the Adult Services Coordinator, engage in ongoing professional development through mandatory and elective trainings offered by the Division of Adult and Aging Services and county HR, and assist with emergency shelter operations and other departmental responsibilities as needed to meet agency operational demands.
• Provide supervisory after-hours coverage on a rotating basis with other Adult and Aging Services supervisors and coordinators to ensure that services to wards and vulnerable adults are available and appropriately supported outside of regular business hours, including consultation with on-call workers and coordination with emergency services as needed.

Requirements

• Master's Degree in Social Work from an accredited graduate school.
• Master’s degree in counseling from an accredited college/university in human services field and one year of directly related experience.
• Bachelor's Degree in Social Work from an accredited school of Social Work with a Child Welfare Collaborative (CPS positions only).
• Bachelor's Degree in Social Work and one year of experience in the areas of case management, assessment and referral, supportive counseling, intervention, psychosocial therapy, or treatment planning.
• A four-year degree in human services field with at least 25 semester hours of approved coursework and two years of directly related experience.
• A four-year degree and three years of related experience.

Qualifications

• A valid driver’s license is required.

Skills

• Establishing rapport with clients, family and/or mental/medical resources/professionals.

Benefits

• Health, Dental and Vision Insurance.
• Life Insurance.
• Flexible Spending Accounts.
• Retail Savings Plans.
• Pension 401K (with 5% county contribution annually).
• Flexible Work Schedules.
• Professional Development Opportunities.
• Discounted YMCA Membership.

Pay

The anticipated hiring range for this position is $37.50 to $44.53 per hour.

Schedule

A flexible schedule is provided to accommodate the needs of the employee and the department.