Social Work Supervisor III - Adult Services

About the role

This position provides an array of Adult Social Work Services to older and disabled adults that includes, but are not limited to: Adult Protective Services, Adult Guardianship, Adult Home Specialist, SA In-Home Services, In-Home Aide Services, CAP/DA Services, and general adult services case management. This unit also includes the local case management activities of the Services for the Blind Social Worker.

Responsibilities

• Supervises a team of advanced social workers providing Adult Services and CAP/DA services to older and disabled adults.
• Ensures all services comply with federal and state laws, regulations, and policies.
• Plans and oversees daily operations, sets priorities, assigns cases, and provides ongoing guidance.
• Coaches staff, evaluates performance, and conducts case reviews to ensure quality service delivery.
• Coordinates staff training and supports development of required practice competencies.
• Addresses personnel issues, including disciplinary actions when necessary.
• Participates in hiring processes, approves leave, and provides on-call supervisory coverage.
• Performs other duties as required or assigned.

Qualifications

Master’s degree in social work from an appropriately accredited institution and two years of directly related experience; or a bachelor’s degree in social work from an appropriately accredited institution and three years of directly related experience; or a master’s degree in a human services field from an appropriately accredited institution and three years of directly related experience; or a bachelor’s degree in a human services field from an appropriately accredited institution and four years of directly related experience; or a bachelor’s degree from an appropriately accredited institution and five years of directly related experience; or an equivalent combination of education and experience.

Requirements

• Mostly sedentary work involving computer use, documentation review, and staff communication; occasional standing and routine physical motions required.
• Primarily office-based role with occasional court appearances, joint home visits, and collaboration with clients and community partners.
• Uses standard office technology, communication tools, and a county vehicle as needed.
• Requires strong visual, auditory, and concentration skills to guide staff, review work, and maintain program standards.
• Ensures staff follow safety procedures and directs use of law enforcement support when necessary.
• Adapts to frequent policy and procedural changes and communicates updates clearly to staff.
• Must possess and maintain a valid driver's license.
• In accordance with the North Carolina House Bill 612, candidates will be required to undergo SBI fingerprint criminal background investigation.

Skills

• Proficient in spoken and written English
• Ability to express and exchange ideas through verbal communication
• Ability to convey detailed instructions loudly, accurately, and/or quickly
• Ability to receive detailed instructions or information through verbal communication
• Ability to prepare and analyze written or computer data
• Ability to operate and use systems, technologies, motor vehicles, and machines required to perform duties of this position
• Ability to observe general surroundings and activities
• Ability to follow detailed guidelines, policies, and procedures
• Strong knowledge of supervision methods and social work administration
• Understanding of social work principles, techniques, and treatment practices
• Knowledge of community resources and how they support client needs
• Familiarity with laws and policies for APS, Adult Guardianship, CAP, and Special