Social Work Supervisor – Caregiver Support Western Queens

Supervisor position overseeing five Care Managers in the Caregiver Support Western Queens Program, which provides information, referrals, counseling, and respite to family caregivers of physically disabled or cognitively impaired older adults, grandparents/kinship caregivers raising children, and older adults caring for a disabled adult.

About the role

The Supervisor provides direct supervision to Care Managers using social work expertise to guide and support staff in delivering high-quality client care management services and monitoring service efficacy. Responsibilities include overseeing client referrals, care plans, documentation, and overall service delivery to ensure continuity of care and prevent gaps in services. The role fosters staff development, promotes accountability, and ensures Care Managers meet programmatic expectations, productivity metrics, compliance standards, and quality outcomes through regular supervision, coaching, and performance monitoring.

Responsibilities

• Provide weekly individual and group supervision to Care Managers (CMs).
• Guide and support staff interventions in complex, high-risk, or crisis situations.
• Conduct regular case record reviews to ensure timely client contacts, accurate documentation, and compliance with program standards.
• Monitor client services, staff productivity, and program metrics to ensure service goals and deliverables are met.
• Coordinate trainings and workshops for staff on topics related to caregiving, including health issues, self-care, long-term planning, end-of-life planning, and related topics.
• Provide direct client support and coverage in the absence of CMs, as needed.
• Collaborate with internal departments and external community partners to strengthen client supports, referrals, and service outcomes.
• Work closely with the Director on program reporting, data tracking, quality improvement initiatives, and contract deliverables.
• Other responsibilities as required.

Requirements

• Master’s degree in Social Work (MSW) or related field required, with a minimum of two years of supervisory experience in social services.
• Experience working in aging services.
• LMSW’s who are SIFI certified preferred.
• Bilingual Spanish/English preferred.
• Strong leadership, staff supervision, and team-building skills with the ability to work effectively with diverse stakeholders.
• Strong organizational skills with the ability to manage multiple priorities, deadlines, and program responsibilities.
• Experience with documentation review, data tracking, reporting, and quality assurance.
• Proficiency in Microsoft Office, particularly Excel, and familiarity with electronic client databases; Salesforce experience a plus.
• Ability to work independently and collaboratively in both office and community-based settings.
• Excellent interpersonal, written, verbal, and public speaking communication skills.
• Ability to engage effectively with clients, staff, and community partners from diverse backgrounds and cultures.

Physical Requirements and Working Environment

Office work will be at the Long Island City location, with flex space available at the main Sunnyside (39th Street) site, and telecommuting when applicable. The organization currently operates on a hybrid model with three days in the office and two days remote. This is subject to change.

Pay

$65,000 – $70,000 annually.

Benefits

• Comprehensive medical, dental, and vision insurance.
• 403(b) retirement plan with employer contribution.
• Flexible spending account and transit check.
• Employee Assistance Program.
• 20 vacation days per year and 12 paid sick days per year.
• Six personal/floating days.
• 10 paid holidays.
• Life insurance.
• Long-term disability.

Classification: Exempt. Reports to: Program Director. Start Date: July 1, 2026.