Social Work Care Manager, MSW

About the role

Elderwood Independent Practice Association (IPA) is seeking a Social Worker Care Manager who holds an MSW to join our growing team. Voted Buffalo Business First Best Places to Work 2020 & 2021! Hybrid working options are available.

Pay

Salary starting at $67,000 per year.

Schedule

Monday‑Friday schedule with no weekends or overnights.

Benefits

• Medical, Dental & Vision coverage effective the 1st of the month following 60 days of hire
• 401(k) retirement plan with vested employer match up to 4%
• Free parking & convenient parking

Responsibilities

• Partner with the Registered Nurse and serve as a critical resource for members, obtaining needed medical, social, educational, psychosocial, financial, and other services regardless of coverage
• Provide direct telephonic and in‑person engagement with individuals with chronic medical illness or mental health issues and their families
• Utilize assessment tools to determine member needs
• Link members to community resources outside the scope of MLTC services to support social determinants of health
• Interact continuously with members, family, physicians, and other resources to determine appropriate behavioral actions to address/support medical needs
• Review benefits options, research community resources, coordinate services, train/create behavioral routines, and enable members to be active participants in their own healthcare
• Document each encounter or routine contact in the EMR and report changes in condition to the RN Care Manager, which may require interventions
• Participate in Interdisciplinary Team meetings, Disease Management, Utilization Management, and Quality Improvement activities; prepare/submit activity reports
• Provide coaching and education to members and caregivers on healthcare‑related issues
• Provide discharge planning and continuous care management across care settings, coordinating transition planning
• Participate in shared on‑call, after‑hours coverage with other Elderwood staff

Qualifications

• Master’s degree in social work (MSW) – required
• Minimum of one (1) year of social work experience with at‑risk populations in home care, case management, discharge planning, or managed care
• Minimum of one (1) year of experience working with a frail or elderly population and/or members with chronic illness or behavioral health issues
• Previous Managed Care experience within an MLTC or with special needs populations – preferred
• Valid NYS Driver’s license, safe driving record, and dependable transportation
• Must be in good standing with Medicare and Medicaid programs
• Must be free of communicable disease
• Bilingual skills – preferred