Social Services Program Manager - Child Protective Services

About the role

The Social Services Program Manager plans, organizes, and directs the operations and functions of a Child Welfare Services program and/or Adult Protective Services program in a local public social services department or agency.

Responsibilities

• Manage the daily work activities of a Child Welfare Services and/or Adult Protective Services program, directly or through subordinate supervisors, by establishing performance levels, communicating goals and performance expectations, and monitoring and reviewing work to ensure conformance to established policies and procedures, and standards for quality and timeliness.
• Assess service delivery to communicate findings to upper management, implement changes to improve efficiency and service quality, maximize effectiveness of program operations, and ensure alignment with the agency's mission.
• Oversee personnel actions to determine compliance with policies and procedures, and provide guidance to subordinate supervisors regarding personnel matters.
• Ensure that programs or work units are staffed with qualified individuals by resolving performance problems, documenting performance according to policy, training and developing staff, and assisting in the selection, hiring, and promotion of staff.
• Interpret laws and regulations, including new laws and proposed legislation, to determine relevancy to department operations and services, and assess program compliance with laws and regulations.
• Develop or revise policies or procedures to improve operational efficiency and effectiveness, and assist higher-level management in departmental strategic planning.
• Serve as an internal technical expert regarding program matters by providing consultation and guidance to staff regarding problems with complex social service cases and delivery of services, and taking corrective actions to improve the quality and efficiency of social services.
• Work collaboratively with personnel of other agencies, community groups, contractors, and other public and private organizations to determine needs for social services, and coordinate shared services or collaborative projects, or the provision of services by contracted agencies.
• Ensure that information regarding department services and policies is provided accurately and thoroughly to external parties, and respond to the most sensitive complaints from the community, foster parents, and staff.
• Assist in development of the budget for assigned programs by preparing cost estimates and projections, and performing ongoing monitoring of expenditures to ensure compliance with budget provisions.

Requirements

One (1) year of full-time experience performing duties comparable to a Social Worker Supervisor I or II; AND A master's degree in Social Work or a master's degree from a two year counseling program.

Qualifications

• The Social Services Program Manager classification differs from the next higher level Deputy Director classification in that the latter typically has responsibility for multiple eligibility, employment, or social service functions in a department or for a single program where two or more subordinate levels of supervision exist.
• In these departments, the Social Services Program Manager serves in a first-level managerial capacity.

Skills

Knowledge Of Program development, administration, and service delivery related to Child Welfare and/or Adult Protective Services

Current management and leadership techniques, performance appraisal methods, and public administration

Planning and scheduling techniques to ensure that timelines and schedules are established appropriately, modified as needed, and adhered to

Budgeting principles in order to develop, manage, and/or track budgets, budget allocations, and expenditures

Public and private community resources

Effective casework practices in order to oversee staff providing services

Ability To Establish and maintain cooperative working relationships with internal management and staff, and with a variety of external stakeholders

Identify, analyze, and evaluate situations or problems to determine appropriate courses of action

Analyze laws, regulations, and policies to ensure all programs and activities are in compliance

Apply knowledge of laws, regulations, and policies to decision making and problem solving to identify solutions and courses of action that are most appropriate or compliant

Maintain awareness of the functioning and status of multiple work groups or program areas simultaneously

Delegate work assignments and appropriate level of responsibility to employees in order to ensure the completion of work assignments and projects

Read and understand complex written materials, such as laws, proposed legislation, policies, reports, etc., in order to interpret, explain, and apply

Communicate verbally, in person or by telephone, clearly and concisely with a variety of audiences on a variety of matters

Write to ensure effective and clear communication and proper composition of reports, correspondence, email, and other written communication

Review and edit documents written by others to ensure proper format, sentence structure, grammar, and punctuation

Benefits

Not specified

Pay

Not specified

Schedule

Not specified