SOCIAL SERVICES COUNTY MANAGER I

About the role

The Social Services County Manager I oversees the day-to-day operations and staff in the administration of public assistance and protective services programs within a small county DHS office. This role ensures timely and accurate processing of eligibility determinations and case management activities, provides guidance and support to frontline staff, interprets and enforces DHS policy manuals and federal/state regulations, manages client service escalations, and acts as a liaison between the county office and community partners.

Responsibilities

• Supervise, coordinate, and monitor day-to-day operations and staff in the administration of public assistance and protective services programs.
• Ensure timely and accurate processing of eligibility determinations and case management activities.
• Provide guidance, support, and performance feedback to frontline staff, including caseworkers and eligibility specialists.
• Interpret and enforce DHS policy manuals and federal/state regulations to ensure program compliance.
• Manage client service escalations, mediate disputes, and maintain confidentiality of sensitive information.
• Participate in workforce planning, staff scheduling, and basic budget tracking.
• Act as a liaison between the county office, community partners, and central DHS divisions.
• Maintain accurate records, prepare required reports, and contribute to internal audits and quality assurance efforts.
• Support community engagement activities and represent DHS at local meetings or emergency preparedness initiatives.

Requirements

Knowledge of state and federal laws related to social services, public assistance, protective services, and eligibility programs. Knowledge of budget development, resource allocation, data analysis, and personnel management. Ability to develop partnerships, lead large and diverse teams, and interpret policies. Ability to communicate effectively with diverse communities, evaluate programs, and think critically. Skilled in time management, organization, and problem solving. Skilled in crisis management, conflict resolution, and strategic planning.

Qualifications

• At least three years of experience in human services, social services, public administration, or a related field.

Skills

Knowledge of state and federal laws related to social services, public assistance, protective services, and eligibility programs. Knowledge of budget development, resource allocation, data analysis, and personnel management. Ability to develop partnerships, lead large and diverse teams, and interpret policies. Ability to communicate effectively with diverse communities, evaluate programs, and think critically. Skilled in time management, organization, and problem solving. Skilled in crisis management, conflict resolution, and strategic planning.

Benefits

Includes a pension, maternity leave, paid state holidays, and other benefits.

Pay

$63,086 - $93,367

Schedule

FSLA exempt, with overtime not compensated.