SOCIAL SERVICES COUNTY MANAGER II

About the role

The Social Services County Manager II oversees daily operations and service delivery of social service programs within a mid-sized county. This position manages supervisory staff, ensures compliance with federal and state regulations, monitors performance metrics, and coordinates community outreach and client engagement efforts.

Responsibilities

• Direct and supervise social services program teams and office operations across multiple units (e.g., Medicaid, SNAP, TANF, protective services, case management).
• Aid in the development and execution of service delivery plans, workflows, and performance standards to align with agency goals.
• Oversee client intake, eligibility, and case management processes, ensuring quality and compliance.
• Manage and mentor supervisors, social workers, caseworkers, and administrative staff.
• Ensure adherence to state and federal laws, DHS policy manuals, confidentiality standards, and ethical practice.
• Conduct routine audits of staff performance, caseload distribution, and service quality metrics.
• Support the County Manager III or higher-level administrator with reporting, budget preparation, and policy implementation.
• Engage with stakeholders, including courts, healthcare providers, schools, and nonprofits to ensure comprehensive client support.
• Serve as the point of contact for community relations, emergency service coordination, and client escalations when necessary.

Requirements

• Knowledge of state and federal laws related to social services, public assistance, protective services, and eligibility programs.
• Knowledge of budget development, resource allocation, data analysis, and personnel management.
• Ability to develop partnerships, lead large and diverse teams, and interpret complex policies.
• Ability to communicate effectively with diverse communities, evaluate programs, and think critically.
• Skilled in time management, organization, and problem solving.
• Skilled in crisis management, conflict resolution, and strategic planning.

Qualifications

• At least three years of experience in human services, social services, public administration, or a related field, including one year in a leadership capacity.