Social Services Coordinator

Full-time, 80 hours per pay period; Monday – Friday. No weekend rotation. Paid holidays.

About the role

The Social Services Coordinator assists and supports residents and their families, provides psycho-social assessments to identify areas of need, offers and secures resources as needed, and serves as the residents' advocate while honoring their choices and rights.

Responsibilities

• Work with patients and their families to provide psycho-social assessments to identify areas of need, then assist, offer, or secure options, services, and resources to address those needs.
• Serve as residents' advocate, honoring and advocating for their choices and rights.
• Assist residents and families in understanding insurance coverage and medical assistance applications, collaborating with community resources.
• Assist residents and loved ones with medical assistance reviews to maintain coverage.
• Receive and review grievances reported by residents, loved ones, and staff.
• Consult and work with the IDT and other staff on resident/family situations, needs, care, and discharge plans.
• Complete required professional documentation and paperwork for residents' charts and other job tasks.
• Complete admission paperwork and discuss policies and procedures with residents and loved ones upon admission.
• Organize and schedule discharges, direct discharge planning meetings, and assist residents in connecting with community resources for a safe and successful discharge.
• Perform other duties as requested.

Requirements

• Specialty certifications preferred.
• Exceptional accuracy and attention to detail.
• Intermediate to proficiency with computers.
• Knowledge of Medicare and Medicaid systems.
• Ability to maintain confidentiality.

Skills

• Excellent oral and written communication.
• Self-starter with strong compassion, interpersonal communication, and problem-solving skills.