Social Services Coordinator

About the Role

Grace Lutheran Communities operates diverse programs providing client and family-oriented services to enrich the various stages of a person’s life in a caring, pleasant, and safe environment. As a Social Services Coordinator, you will identify the social, psychological, and emotional strengths and needs of each resident, provide services to meet those needs, and promote adjustments to the total living environment. You are expected to uphold our organization’s values: ministry, integrity, teamwork, innovation, and excellence.

Responsibilities

• Develop, implement, and maintain social service objectives, policies, and procedures.
• Foster positive communication within the organization; promote the team concept.
• Interpret the philosophy, objectives, policies, and procedures of the organization to social services personnel.
• Make decisions and perform duties in accordance with organizational policies, state and federal regulations, and recognized standards.
• Coordinate the Social Services Department; develop and implement quality social services for residents and families, empowering staff to contribute to decision-making.
• Maintain contact with community discharge planners; coordinate resident admissions, relocation, and room transfers.
• Coordinate community placement, needs, and discharges according to state and federal regulations and organizational policies.
• Serve as a resident advocate, ensuring resident rights; act as a complaint investigator.
• Maintain concise and accurate resident documentation, including social histories, assessments, care plans, progress notes, MDS, and discharge plans.
• Provide individual and group counseling for residents and families regarding personal, social, and financial needs.
• Ensure fair and consistent treatment of staff; monitor and evaluate staff performance; handle disciplinary actions as needed.
• Be accessible to staff on all shifts.
• Plan the annual budget and manage approved expenditures; supervise social services purchases.
• Plan and implement a social services development program, including required in-service education.
• Maintain and safeguard confidential information.
• Communicate effectively with residents, families, co-workers, and the public.
• Function independently in situations requiring professional judgment.
• Serve as a role model by meeting the needs of residents, families, and staff using "Safety, Courtesy, Care, and Efficiency" standards.
• Coordinate care conference scheduling.
• Participate in the marketing of the facility as a member of the Marketing Team.
• Ensure compliance of the Social Services department with state and federal regulations.
• Participate in the Quality Assurance/Improvement Program.

Requirements

• Bachelor’s degree in Social Work from an accredited college and certified or eligible for certification as a Social Worker from the Wisconsin Department of Regulation and Licensing, or a related degree with experience in Social Services and monthly counseling from a certified social worker.
• Knowledge of and experience working with Medicare/Medicaid regulations.
• Adherence to organizational, federal, and state regulations and guidelines, including Resident/Client rights.
• Maintain a neat, well-groomed appearance, adhering to the organization’s dress code.

Physical Requirements

• Frequent twisting; occasional bending.
• Reaches at shoulder height frequently; reaches above or below shoulder height occasionally.
• Lifts and carries less than 5 pounds.
• 85% of the workday is spent sitting; 10% walking, 5% standing.

Benefits

• Competitive pay.
• Medical, dental, and vision coverage.
• Health Savings Account (HSA).
• Paid Time Off (PTO).
• PayActiv – On-demand access to earned wages.
• Retirement match (up to 4%).

Full-time position available.