Social Services Assistant

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Affords assistance in the completion of care plans and psychosocial assessments.
• Facilitates coordination of care plan meetings with families.
• Coordinates, notifies, and documents room changes and roommate notifications as needed.
• Conducts tours of the facility with potential residents/patients and their family members.
• Ensures specialized equipment is ordered as required, reviewing contract content for necessity of prior approval from an authorized payer.
• Completes records and documentation in compliance with company policy and state and federal guidelines.
• Assists in resolving concerns of residents and/or families and participates in the Guardian Angel Program.
• Provides patient comfort by utilizing resources and materials, transporting patients, answering call lights and requests, and reporting observations to the nursing supervisor.
• Serves as primary backup for the Director of Social Services during periods of absence, including those due to Paid Time Off (PTO), Family Medical Leave Act (FMLA), or when the Director of Admissions position is vacant.
• Protects the organization’s value by maintaining confidentiality of patient information.
• Ensures the facility’s protection by adhering to professional standards, company policies and procedures, federal, state, and local requirements, and standards.