Social Service Coordinator, Arleta, Ca

Responsibilities

• Timely complete Needs Assessment and Care Plans.
• Complete referrals and coordinate services for mental health, housing, etc.
• Facilitate discharge process and locating housing for individuals.
• Complete discharge notes, communicating to our community partners.
• Conduct warm hand off for guest when appropriate.
• Maintain up-to-date CRM proprietary database daily and partner contacts.
• Complete Coordinated Entry System ("CES") Documents and all other documents required to maintain compliance.
• Complete Homeless Management Information Systems (HMIS).
• Utilize bed board application to determine census capital for operational planning (i.e.) meal planning.
• Able to adequately manage caseload of a minimum 25 guests with flexibility to manage more to meet the needs of the facility (i.e., vacancies, PTO etc.).
• Flexibility to complete home visits when necessary to track post-transition guest progress and or Rapid Rehousing Housing (RRH) when applicable.
• Must adhere to administrative hours to complete all required documentation.
• Project a positive professional image and adheres to organizational dress code.
• Able to multi-task and collaborate with external case managers to provide adequate services and support to the guests.
• Able to triage and intervene during areas of guest behavioral concerns.
• Adequately adhere to administrative hours to complete all required documentation.
• Complete additional tasks/duties as assigned to meet the needs of the facility, notwithstanding primary responsibilities.
• Provide emergency service referrals (e.g., domestic violence, human trafficking & sexual assault) and warm handoff referrals when appropriate.
• Attend care coordination meetings. Collaborate with nursing team to execute weekly case conferencing for guest.
• Practice harm reduction practices while conducting guests searches for contrabands or illegal substances when applicable.
• Support program team with appropriate guest interventions such as de-escalation, Crisis Prevention, motivational interviewing, etc.
• Engage and conduct daily check in with guest, building rapport and trust with our guests.
• Always follow NHF policies and procedures.

Requirements

• Bachelor’s Degree Required; Master’s in social work preferred.
• Minimum of three (3) years relevant experience in healthcare delivery, hospital education, social services, or similar field.
• Ability to effectively present information and respond to questions from directors, case managers and discharge planners in hospitals.
• Excellent communication skills both oral and written.
• Positive and professional attitude.
• Time management and strong organizational skills.
• Computer proficiency in MS Word, Excel, Outlook, PowerPoint, and proficient typing skills.
• Reliable transportation.
• Bi-lingual Spanish Preferred.
• TB test required.
• Fingerprint live scan /background required.