Social Program Administrator 2

Job Duties

• Knowledge of policies, and procedures as mandated through Ohio Administrative Code (OAC) and Ohio Revised Code (ORC) for Adult Protective Services (APS) and the database for APS.
• Work to ensure compliance with APS contract.
• Serve as agency representative on boards.
• Seek and maintain collaborative relationships with providers, business, and university leaders.
• Educate families, community members, and professionals.
• Handle media inquiries.
• Respond to calls from the public when requested.
• Attend internal and external meetings.
• Recruit and/or coordinate speakers.
• Cook up logistical details for statewide conferences.
• Advocate for policy change with government officials.
• Provide assistance as needed in other departments with special events.
• Establish standardized policies and operating procedures for use in the daily operations of the program through discussions at the administrative, supervisory, and case manager staff levels.
• Provide supervision and leadership to assigned staff.
• Supervise and work with Case Managers in the absence of the assigned Case Manager Supervisor.
• Provide direction to staff members as required or requested by reviewing client records.
• Develop standardized performance metrics for case managers and supervisors to ensure outcomes based programmatic goals are achieved.
• Develop and maintain good working relationships with administrative staff.
• Establish and maintain good communications to ensure smooth transitions and understanding regarding client issues.
• Standardize and participate in hiring process for vacant positions.
• Prepare agendas and lead monthly meetings.
• Guide activities to ensure that policies with regard to Interpreters are understood and followed.
• Work collaboratively with Workforce Administrator to develop career paths for case management staff and supervisors.
• Appraise staff performance and create improvement goals.
• Maintain regular and predictable attendance.

Minimum Qualifications

• Bachelor’s degree in social work, business management, or related field with five (5) years of management experience;
• or any equivalent combination of training and experience.

Additional Requirements

• No special license or certification is required.

Supervisory Responsibilities

• Ability to assign, review, plan, and coordinate the work of other employees,
• to provide instruction to other employees,
• to maintain department standards,
• to recommend the discipline or discharge of other employees,
• to act on employee problems,
• to recommend and approve the transfer, promotion, or salary increase of other employees.

Benefits

• Extensive health benefits for all full-time permanent employees.
• Life insurance coverage for all permanent employees.
• Guaranteed 10 paid holidays every year.
• A 14 percent employer contribution to your OPERS pension plan.
• Earn a potential monetary incentive during our annual wellness incentives for employees/spouses enrolled in healthcare.