Social Media Manager (R-19616)

About the role

The Social Media Manager is responsible for managing and optimizing the company’s organic social media presence across priority platforms, driving engagement, brand visibility, and alignment with corporate communications and marketing objectives.

Responsibilities

• Own day-to-day management of social media channels, ensuring consistent publishing aligned with content calendars
• Develop and refine social media content, including campaign posts, thought leadership, and corporate communications
• Coach Social Media Analysts, providing day-to-day direction, feedback, and professional growth opportunities to ensure high-quality execution and continuous improvement
• Audit content effectively across platforms to maximize engagement and audience reach
• Ensure all social media output aligns with brand voice, tone, and editorial standards
• Execute integrated social media campaigns in collaboration with Corporate Communications and Marketing teams
• Contribute to content planning and campaign ideation, bringing forward creative ideas and storytelling approaches
• Partner with internal stakeholders to gather content inputs and align on messaging priorities
• Work with external agencies or vendors to support content production and delivery
• Provide guidance to internal teams on social media best practices and platform requirements
• Maintain monitoring of social media performance and track key metrics such as engagement, reach, and impressions
• Analyze campaign and channel performance to generate actionable insights
• Optimize content, timing, and format based on performance data and audience behavior
• Support development of performance reports and dashboards
• Monitor social media channels for comments, mentions, and emerging conversations
• Apply social media tools and best practices to enhance efficiency and effectiveness

Requirements

• Bachelor’s degree in communications, marketing, journalism, or a related field
• 5+ years of experience in social media, corporate communications, marketing, or public relations, preferably in a global, B2B, technology, or data-driven environment
• Experience managing social media channels and executing multi-platform campaigns
• Strong writing, editing, and storytelling skills tailored to different audiences and platforms
• Working knowledge of social media analytics and performance optimization
• Experience using social media management tools (e.g., Sprinklr, Hootsuite, Sprout)
• Ability to translate business and corporate messaging into engaging social content
• Strong collaboration and stakeholder management skills
• Ability to manage multiple priorities and deliver high-quality outputs within deadlines
• Proficiency in Microsoft Office Suite skills

Qualifications

• Show an ownership mindset in everything you do; be a problem solver, be curious and be inspired to take action, be proactive, seek ways to collaborate and connect with people and teams in support of driving success
• Continuous growth mindset, keep learning through social experiences and relationships with stakeholders, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs

Skills

• Fluency in English and languages relevant to the working market

Benefits

• Generous paid time off in your first year, increasing with tenure
• Up to 16 weeks 100% paid parental leave after one year of employment
• Paid sick time to care for yourself or family members
• Education assistance and extensive training resources
• Do Good Program: Paid volunteer days & donation matching
• Competitive 401k with company matching
• Health & wellness benefits, including discounted Wellhub membership rates