Social Media Manager

Responsibilities

• Lead digital community-building through social media channels, blogs and the web.
• Manage development and implementation of digital community strategy for a group, unit, project, program, initiative, channel, organization or unit; including how to engage customers and fundamentally impact their relationship with constituents.
• Oversee editorial strategy and voice (of the content through the channels).
• Partner with internal stakeholders such as program teams, service teams, IT, campus partners to achieve program goals and to ensure coordination.
• Manage constituent complaints and reputational issues and other high priorities on digital channels.
• May hire, coach and manage teams.

Qualifications

• Bachelor's degree and minimum 3 years of relevant experience or a combination of education and relevant experience.
• Knowledge of the web, technology, social platforms, current and future trends.
• Excellent writing and analytical skills.
• Demonstrated problem solver.
• Ability to leverage current and future trends to help an organization succeed at the initiative level, for a specific group, team or unit.
• Ability to work independently to meet expected deadlines and schedules.
• Experience leading highly-functioning teams.