Social Media Coordinator

Social Community Monitoring & Engagement

Lead the creation and execution of social content strategies that drive engagement, advocacy, and growth across Instagram, TikTok, Reddit, and other priority channels.
Collaborate with marketing and creative teams to conceptualize, produce, and publish compelling social content that resonates with Found’s community.
Proactively monitor social conversations, responding to comments, DMs, and mentions in a timely, on-brand, and compliant way to keep content relevant and engaging.
Identify trending topics, sentiment shifts, and emerging narratives to inform content ideation, campaign planning, and social strategy.
Surface and amplify member success stories, testimonials, and organic advocacy through original posts, repurposed content, and creative storytelling formats.
Maintain and evolve social voice and content guidelines to ensure consistency, authenticity, and community resonance across platforms.

Escalation & Cross-Functional Insight Sharing

Support escalation protocols for issues requiring support, clinical, or PR response.
Regularly share community insights with Product, Clinical, and Marketing teams to inform roadmap and messaging.
Flag early indicators of potential reputation issues or emerging crises to marketing leadership.
Partner with the Member Experience team to ensure handoffs are seamless and member experience is protected.
Track review volume, sentiment trends, and escalation patterns across platforms.

Creator & Ambassador Engagement

Support day-to-day communication and relationship management with Found's creator and ambassador network, in close coordination with Found's creator agency.
Coordinate content approvals, asset sharing, and campaign participation for creator partners.
Serve as an internal point of contact for agency workflows, ensuring briefs, timelines, and deliverables stay on track.
Help maintain a pipeline of community-sourced voices who can authentically represent the Found experience.