Social Media Coordinator

About the role

Become a Social Media Coordinator at Aristocrat and take a key role in crafting our brand’s digital presence. We aim to spread happiness through the power of play. In this position, you will contribute to crafting top-tier customer experiences.

Responsibilities

• Handle all social media accounts related to inbound and outbound customer support, covering Facebook, Twitter/X, Instagram, TikTok, and LinkedIn.
• Respond promptly and professionally to customer inquiries and complaints, ensuring high happiness.
• Collaborate closely with partners and internal operations teams to maintain consistent messaging and service quality.
• Track social media trends, evaluating the effect of social interaction across different platforms.
• Develop and successfully implement programs to improve dedication and engagement, such as the "Social Care Loyalty Program."
• Build comprehensive social media reports and dashboards to track performance and engagement metrics.
• Suggest strategies to improve key performance indicators like response time and engagement rate.
• Ensure all social media activities strictly adhere to brand guidelines and regulatory requirements.
• Work in tandem with the marketing team to align social support initiatives with ongoing campaigns and promotions.

Requirements

• More than 3 years of experience in social media support or community management.
• Hands-on experience coordinating several social platforms with a proven track record.
• Strong understanding of social media analytics and business intelligence tools.
• Able to build and assess the impact of social engagement programs.
• Excellent communication and problem-solving skills.
• A customer-centric approach with a focus on dedication and retention.
• Experience in online industries such as gaming, betting, fintech, or insurance is preferred.
• Familiarity with social listening tools and advanced analytics.
• Knowledge of content creation tools like Canva and Adobe Suite.
• Skilled in managing social media platforms and capable of generating detailed reports with Excel, Power BI, or comparable software.
• Excellent interpersonal and communication skills, with the ability to prioritize tasks effectively under pressure.
• A creative problem solver with strong analytical abilities, highly organized, and meticulous.

Qualifications

• Experience in online industries such as gaming, betting, fintech, or insurance is preferred.
• Familiarity with social listening tools and advanced analytics.
• Knowledge of content creation tools like Canva and Adobe Suite.
• Skilled in managing social media platforms and capable of generating detailed reports with Excel, Power BI, or comparable software.
• Excellent interpersonal and communication skills, with the ability to prioritize tasks effectively under pressure.
• A creative problem solver with strong analytical abilities, highly organized, and meticulous.

Skills

• Experience in online industries such as gaming, betting, fintech, or insurance is preferred.
• Familiarity with social listening tools and advanced analytics.
• Knowledge of content creation tools like Canva and Adobe Suite.
• Skilled in managing social media platforms and capable of generating detailed reports with Excel, Power BI, or comparable software.
• Excellent interpersonal and communication skills, with the ability to prioritize tasks effectively under pressure.
• A creative problem solver with strong analytical abilities, highly organized, and meticulous.

Benefits

Our benefits package includes health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching. Details are available at https://atibenefits.com/.

Pay

$59,764 - $100,900 per year

Schedule

Full-time