Social Media Content Specialist - Overnight Remote US-Based

About the role

ICUC has been the global leader in Social Media solutions for over 20 years. To date, the ICUC team consists of over 350 people, in over 35 countries, covering 50 languages around the clock. In an environment where the only constant is change, we create common ground between brands and audiences across communities and social media. Fueled by a unique culture built in and around meritocracy, we bring the passion, the know-how and the balance necessary to maintain the charted course we set for ourselves: to be the best, we employ the best. Are you ready to be part of the ICUC team? If you enjoy social media, have a passion for writing, and know how to connect with people online, we’d love to hear from you. We're always looking for talented individuals to join our team.

Schedule

We're looking for team members who are available to work a mix of the following shifts: Overnights: 12AM–8AM North American Central Time AND Days: 8AM–4PM North American Central Time OR Evenings: 4PM–12AM North American Central Time. Please note that the overnight shift is required for this role, as well as either the day or evening shift. This role requires flexibility to work a variety of shifts, including evenings and weekends.

Responsibilities

• Moderating and responding to comments across our clients' social channels using their unique brand voice.
• Writing thoughtful, engaging content to spark conversations and drive engagement.
• Ensuring online communities are safe, respectful, and aligned with client guidelines.
• Escalating issues, insights, or trends to the internal team when needed.
• Becoming a true extension of our clients’ brands - understanding their strategy, tone, and audience.

Requirements

• Strong written communication skills (spelling, grammar, clarity) in English with strong cultural awareness
• Experience managing social platforms, specifically moderating and engaging
• Ability to write for brands and adapt tone for different audiences
• Familiarity with all major social platforms such as Facebook (account use may be required depending on client needs)
• Ability to engage with a variety of content topics (e.g., tech, retail, food, hospitality, tourism, health, pharma)
• Strong organizational skills, reliability, and excellent customer service instincts
• Access to reliable, high-speed internet suitable for remote work

Benefits

• 100% remote from day one - and always will be.
• Be part of a creative, supportive, and fast-moving team.
• Work with exciting global brands.
• Contribute to a people-first culture that values authenticity and inclusion.
• U.S. Content Specialists receive sick and safe time, flexible time off (paid time off like vacation), and a range of benefits (medical, dental, vision, etc.).
• U.S. employees need to work a minimum of 21 hours per week or more for benefits and flexible time off.

Pay

The hourly pay range for this position is $14.42 - $17.13 USD. Actual hourly pay within the hourly range will be based on a variety of factors including location, relevant experience, knowledge, and skills.

Location: USA – Remote – Michigan – Eastern Time. Time Type: Full time. Contract Type: Permanent.