Social Media Community Manager - English

The Opportunity

Our Social Media Community Managers are the voices of our brands and are at the forefront of how consumers engage with them across social. In this role, we expect you to be the voice of the brand by understanding their social offerings, their consumers and their products. Your main responsibility will be responding to consumer’s queries, complaints, and engaging with the online audience on behalf of our client while keeping with their bright, playful and happy look and feel. In this role you are able to use your knowledge on best practices across social platforms as well as your skills in customer service by providing every customer with an authentic interaction. At the heart of this position is ensuring that our brands are connecting with their communities and building positive associations while remaining human, genuine and caring to every customer's needs and circumstances.

Requirements

• Strong US English written skills as you’ll be crafting engaging responses in social media. So a great level of English language and grammar is essential.
• Background experience: either engagement, social customer care, and/or community management, either with a brand or digital agency
• Social Media knowledge: Experience in using either Facebook, Twitter, Instagram, Pinterest, TikTok, LinkedIn and/or YouTube and being up to date with the latest trends in addition to working knowledge of different audiences.
• A confidence with digital technology and using a variety of tech tools and platforms.
• A self-motivated social media expert who is comfortable working remotely.

The Hiring Process

• Online Assessment - a short assessment to showcase your engagement techniques and practices concentrating on tone of voice, social expertise and grammar & spelling
• Culture & Connect Interview with Talent Team - we tell our story, bring our culture to life and assess you against skills and traits you will need to be successful in this role.
• Skills + Experience Interview with Social Team - we will share more about the role and will deeper dive into your skills and traits.

Our Diversity, Equality & Inclusion Commitment

We are committed to a supportive and inclusive application process. If there are accommodations or adjustments you need at any stage of the recruitment, please let us know in the application. We aim to ensure you feel fully supported throughout.