Social Media and Community Manager

Tangle Teezer is a global brand on a simple mission: to give everyone healthier-looking hair with less breakage since 2007. Our gentle brushes are tools for every hair type—from straight to coily—and every routine, helping you go from detangling and blow-drying to styling. Our products are your daily dose of confidence, ready to take on whatever tangles life throws your way. Tangle Teezer is a proud brand within BIC World, a community of iconic and inventive brands that have created simple, joyful products for over 75 years. As part of BIC World, we're dedicated to reimagining everyday essentials in new, sustainable, and responsible ways. Our culture thrives on a "roll up your sleeves" mindset, empowering self-starters and innovators to take ownership of their careers and make a meaningful, global impact.

About the role

We’re seeking a highly motivated Social Media & Community Manager who can pair strategic vision with operational excellence to elevate our brand presence across a diverse digital ecosystem. Reporting directly to the Senior Social & Community Manager, you will serve as a key architect of our brand’s voice, managing high-growth channels and fostering deep community engagement. The ideal candidate is a strategic operator who balances creative intuition with a rigorous, analytical approach to growth. You are confident with the community and creator ecosystems and platform-specific strategies—especially on TikTok, Instagram, Pinterest, and YouTube.

Responsibilities

• Calendar Management: Work with the two junior members of the team to maintain a master content calendar that ensures a cohesive brand narrative across all platforms, tailoring delivery to fit each platform’s unique algorithm and audience behavior.
• Growth & Analytics: Translate raw platform data into actionable insights, providing the "why this worked" to the Senior Manager to make these insights actionable.
• Commerce Management: Lead and execute "commerce-first" content, including working with the US Marketing Team on TikTok Shop and integrated social commerce features.
• Trend Forecasting: Stay ahead of the curve by identifying emerging trends, sounds, and platform features before they go mainstream.
• Community & Relationship Management: Move beyond reactive moderation by actively seeking out and engaging in relevant conversations across the social ecosystem—building bridges with niche communities and potential brand advocates.

Requirements

• 5+ years of experience in social media management, ideally within a fast-paced beauty, fashion, or lifestyle brand.
• Strong knowledge of TikTok, Instagram, Pinterest, and YouTube, including a deep understanding of how unique algorithms reward different types of engagement.
• Proficiency in social media analytics tools (e.g., Dash Hudson, Sprout Social, or native platform insights).
• Proactive mindset: A proven "self-starter" who takes ownership of projects, thrives in autonomy, and brings new, data-backed ideas to the table.
• Content Creation & On-Camera Presence: Comfortable being the face of the brand for Shorts/Reels/TikToks and possessing basic mobile video editing skills (CapCut, etc.).
• 1 year of people management experience.
• TikTok Shop Experience: Familiar with TikTok Shop functionalities and comfortable with day-to-day management.

Benefits

• Flexible working hours with core hours from 10am to 4pm.
• Hybrid schedule: 2 days in the office and 3 days from home.
• 27 days holiday, with the option to buy or sell holiday days.
• 2 volunteering days per year.
• 10 days working from any location of your choice.
• Flexible public holidays—choose the standard public holidays or swap them for dates that are more meaningful to you.
• Enhanced family policies.
• Supportive Period & Menopause Policies.
• 401(k) scheme.
• Dental insurance, Vision insurance, and Life Insurance.
• Healthcare medical insurance.
• Office perks including free breakfasts, snacks, and Happy Hour.
• Meeting-free Fridays with an early 4:00 pm finish.
• Pet-friendly office.

Pay

Salary from $100,000 with a performance-related bonus of 10% based on annual salary.

About Tangle Teezer

At Tangle Teezer, being part of our PAC means being Proud, Authentic, and Championing each other every day.

• Proud: We are passionately proud to do things differently, so we perform brilliantly—just like our hair tools.
• Authentic: We welcome everyone as they are, we bring our true selves to work and show up as who we want to be.
• Champion: We are champions of one another, our brand, and our environment.