Social Media Advocate

Job Overview

As a Social Media Customer Care Advocate, you will deliver outstanding support to our customers through social media platforms. You will serve as the primary contact for customers interacting with our brand on platforms such as Facebook, Instagram, LinkedIn, and X (formerly Twitter). This position requires excellent communication skills, meticulous attention to detail, and the capability to address customer inquiries promptly and professionally while upholding the brand's voice. This position involves a combination of in-office and remote work.

What We Can Offer You

• Join a team where work is as rewarding as it is fun!
• Competitive pay and benefits, including comprehensive health and wellness coverage and a 401(k) match.
• Paid time off and eight paid holidays.
• Career growth with continuous learning and leadership development.
• Opportunities to build community through Colleague Resource Groups and volunteer opportunities.

Skills You Will Need

• Technical Skills: Proficient with Social Media, Excel, and Outlook, and knowledgeable in digital merchandising tools.
• Communication: Strong communication skills, both written and verbal, to facilitate open and continuous communication within the customer, team, and across functional lines.
• Customer Service Excellence: Demonstrated ability to address escalated customer inquiries promptly and effectively, ensuring resolution and satisfaction.
• Problem-Solving: Strong problem-solving abilities to collect data, analyze situations, and propose effective solutions.
• Collaboration: Ability to collaborate with internal teams, including Escalation Leads, to minimize and manage escalations effectively.
• Attention to Detail: High level of attention to detail for composing accurate reports, interpreting instructions, and managing multiple priorities.
• Self-Motivation: Self-motivated and driven individual with a strong work ethic and the ability to work independently or collaboratively.
• Time Management: Ability to manage multiple priorities and consistently meet deadlines in a dynamic work environment.

About Us

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives. Join us and help write the next chapter in our story - Apply Today!