Social Insights & Research Lead (12 Month Fixed Term Contract)
What You’d Be Doing In This Role
In this role, you will support elevating marketing effectiveness, supporting global initiatives & campaigns, supporting big moments & crisis mitigation, and ongoing enablement & education.
- Running social listening analysis covering campaign performance, key moments, cultural trends, and competitor activity, informing strategies and decisions from the brand, product marketing and social teams
- Designing and executing qual and quant research, including surveys, concept tests, and audience studies, in partnership with brand, product marketing, and campaigns teams
- Producing rapid intelligence reports and dashboards for key launches, events, and competitive moments, stitching multiple data sources together for a more cohesive view of public chatter and sentiment
- Translating complex data into clear, stakeholder-ready insights and recommendations
- Contributing to a global reporting framework, working with regional teams to ensure consistency
- Social content measurement & optimisation in collaboration with Social Media Managers, Growth Strategists and Country leads
About The Team
The MSG Research & Insights team sits at the intersection of data, culture, and strategy. We translate signals from social media, audiences, and the market into clear recommendations that shape how Canva shows up in the world. Our work touches teams across Marketing, Brand, PMM, Campaigns, Social, and Strategy — locally and globally. This role sits within a growing insights function with broad cross-functional reach. You'll own a mix of social listening, qualitative and quantitative research, and competitive intelligence — turning complex data into stories that drive decisions. This isn't a pure analytics role. You'll need strong instincts for both the "what" and the "so what," and the ability to flex between a fast-turnaround Slack brief and a rigorous research study.
Other Stuff To Know
We make hiring decisions based on your experience, skills, merit and business needs, in compliance with applicable local laws. We celebrate all types of skills and backgrounds at Canva so even if you don’t feel like your skills quite match what’s listed above - we still want to hear from you!
When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process. Please note that interviews are conducted virtually.
Check out lifeatcanva.com for more info.
At Canva we value fairness, and we strive to provide competitive, market-informed compensation whilst ensuring internal equity within the team in each region. We make hiring decisions based on your skills, experience and our overall assessment of what we observed and learnt in the hiring process. The target salary range for this position is $150,000 to $230,000 USD.