Social & Influence Lead

About Parloa

Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. Parloa has powered over one billion interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

About the Role

As our Social & Influence Lead, you'll own how Parloa shows up in the conversations shaping our market: making our corporate channels worth following, positioning our executives as influential voices, and building relationships with the people our audience already listens to. This isn't a passive social media management job — it's an influence-building job.

Responsibilities

• Own Parloa's LinkedIn, X, and emerging social accounts, making them feel less like corporate distribution channels and more like content people want in their feeds.
• Define what Parloa talks about and how we sound on social media and communities.
• Turn launches, industry news, research, events, and company moments into content people want to engage with.
• Connect and amplify the best ideas coming from our executives, creators, customers, and the industry.
• Experiment with writing, video, data, humor, and new formats.
• Say no to content that exists only because someone thinks we should post it.
• Plan and execute Parloa's social media editorial calendar.
• Own the social media metrics/KPIs, using the data to identify social media opportunities.

Requirements

• More than 5 years of experience in managing social media and growing online communities.
• Exceptional editor and writer who can spot a great hook and protect a sharp, human voice.
• Understand how ideas, people, and narratives spread online because you're genuinely immersed in B2B tech.
• Know what makes someone — or a brand — worth following.
• Can manage agencies and keep external partners accountable without becoming dependent on them.
• Know how to build genuine relationships with influential people.
• Comfortable pushing for a stronger point of view when the safe version is forgettable.
• Move quickly when something interesting is happening.

Recruiting Process

• Talent Acquisition
• Hiring Manager
• Technical Interview(s)
• Bar Raiser

Why Parloa?

We're at the beginning of a new era in customer experience, one where AI doesn't just respond, but understands, reasons, and takes action. We're building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren't just support tickets; they're defining experiences. We're here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful.

At Parloa, ownership isn't a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that's evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We've grown beyond the earliest startup phase, but we've kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one. Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we're scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.