Social Counselor #1668 - CHANT - Health & Social Services Division

About the role

The Hamilton County Health & Social Services Division maintains a call‑down system to store contact information and mobilize staff during public health emergencies. All employees must keep their contact information current and be accessible; during an emergency work hours may be modified to meet community needs.

Responsibilities

• Assess an individual’s or family’s social functioning and identify needs/problems.
• Provide education, care coordination, and/or counseling individually or in groups.
• Develop with the client an individual/family plan to improve social functioning.
• Refer individuals to community agencies based on assessed needs; coordinate services and assist clients in accessing private and public resources.
• Follow up on referrals and actions to be taken by the client; may evaluate and adapt educational materials.
• Conduct community outreach and/or home visits, education, and promotion of program initiatives under direct supervision.
• Maintain accurate documentation of services; maintain liaisons with community resources; may collect data and file reports.
• Perform other related duties as assigned.
• Work may involve irregular hours, on‑call coverage, responding to public health threats, and possible extension of shift hours with short notice.
• Work requires working with high‑risk, confrontational, mentally/physically ill, and economically disadvantaged populations, with exposure to infectious diseases; may involve after‑hours work in high crime areas; requires a minimum to moderate amount of physical effort and the ability to lift up to 50 lbs. regularly.

Qualifications

Bachelor’s Degree in Social Services, Nursing, Human Services, Early Childhood Education, Counseling and/or Behavioral Sciences or a related field and one (1) year of direct work experience in Social Services. A valid driver’s license is required.

Skills

• Knowledge of federal, state and county laws, rules, regulations, policies, practices, and procedures related to counseling and social services.
• Knowledge of alcohol and drug treatment and education.
• Knowledge of professional counseling and social work methods, practices, and procedures.
• Knowledge of case management methods, practices, and procedures for the assigned client population.
• Knowledge of community resources related to the area of assignment.
• Knowledge of computer hardware, software, and peripherals.
• Knowledge of educational methods, practices, and procedures related to the population served.
• Knowledge of record keeping and file maintenance.
• Knowledge of customer service/public relations methods and practices.
• Skill in assessing, counseling, motivating, and educating the population served.
• Skill in coordinating community resources based on client needs.
• Skill in providing outreach and advocacy services.
• Skill in analyzing, assessing, reviewing, updating, and maintaining documentation related to the population served.
• Skill in utilizing effective verbal and written communication in the development and presentation of reports, records, and information.
• Skill in inputting and utilizing computer database systems.
• Skill in utilizing customer service and public relations techniques when responding to inquiries and complaints.
• Skill in establishing and maintaining effective working relationships.
• Skill in effectively communicating in both oral and written form.