Social Commerce Coordinator

Responsibilities

• Support day-to-day TikTok Shop affiliate and creator program management across multiple clients.
• Affiliate and creator program management, including creator outreach, follow-ups, re-engagement messages, affiliate approvals, sample coordination, and campaign setup.
• Identify creators who are a strong fit for client products, campaigns, and performance goals.
• Support paid affiliate / creator activation workflows, including tracking creators, deliverables, product shipments, posting status, and performance.
• Maintain organized creator lists, outreach trackers, sample trackers, and campaign documentation.
• Help ensure creators receive clear instructions, product information, timelines, and expectations.
• Support product sampling workflows inside TikTok Shop Seller Center and Affiliate Center.
• Monitor sample volume, approval status, creator acceptance, shipment status, content output, and product availability.
• Flag operational issues quickly, including low sample acceptance, out-of-stock products, weak creator response, or low content throughput.
• Assist with backend tasks such as approving samples, creating campaign links, checking affiliate settings, updating trackers, and escalating issues.
• Partner with internal team members to make sure sampling strategy is being executed accurately and consistently.
• Support the Social Commerce team with client agenda preparation, weekly updates, and tactical account notes.
• Pull performance updates and help organize insights for client calls.
• Absorb and document what is happening across each client account: creator activity, sampling progress, content volume, GMV trends, blockers, and next steps.
• Prepare internal updates and collaborate with senior leadership on go-forward strategy.
• Support follow-up tasks after client calls to ensure execution does not stall.
• Update dashboards, trackers, and recurring reports tied to creator and affiliate program health.
• Monitor key performance indicators such as sample volume, creator acceptance, video output, clicks, conversions, GMV, content performance, and affiliate activity.
• Help identify tactical opportunities, such as products that need creator re-engagement, campaigns with low sample-to-video conversion, or creators who should be reactivated.
• Maintain clean, accurate data so the team can make better decisions faster.
• Note: This role does not require someone to build an advanced analytics function from scratch, but it does require comfort working in spreadsheets, dashboards, TikTok Shop data, and performance trackers.
• Assist the Social Commerce team with prospect audits when needed.
• Help collect and organize information related to TikTok Shop setup, affiliate activity, sampling volume, creator performance, product availability, and obvious growth blockers.
• Support the development of repeatable audit templates that can eventually become more standardized and automated.

Qualifications

• 1 to 3 years of experience in influencer marketing, affiliate marketing, creator operations, social commerce, e-commerce, digital marketing, or a related field.
• Hands-on exposure to creator outreach, influencer campaigns, affiliate programs, marketplace operations, or e-commerce campaign execution.
• Strong organizational skills and comfort managing many small moving pieces at once.
• Comfort working in spreadsheets, trackers, dashboards, and project management tools.
• Strong attention to detail and follow-through.
• Ability to learn new platforms quickly.
• Comfort operating in a fast-moving, high-growth environment where process is still being built.
• Strong written communication skills.
• Low ego, high ownership, and willingness to do the tactical work.