SOC Security Analyst On-Site

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture positively impacting the communities and customers we serve.

About the role

The SOC (Security Operations Center) Security Analyst will support the security mission within the client’s Regional Security Operations Center (RSOC) and Global Security Operations Center (GSOC). Responsibilities include delivering operations within the GPS control room across all client sites in the respective region, working with client leadership to ensure operational best practices, and safeguarding the physical safety and security of people, buildings, and assets. This role serves clients across industries such as Commercial Real Estate, Healthcare, Education, and Government.

This is an on-site position paying $29.00 per hour. At least 2 years of security experience and supervisory experience are required.

Responsibilities

• Provide customer service by carrying out safety and security procedures, site-specific policies, and emergency response activities.
• Respond to incidents and critical situations in a calm, problem-solving manner.
• Conduct regular and random patrols around the business and perimeter; working environments and conditions may vary by client site.
• Execute RSOC and GSOC standard operating procedures, operating the SOC in required shift patterns.
• Provide a high level of service to local and remote client sites, emphasizing the security and safety of client staff, assets, and information.
• Monitor operational network video cameras; operate all SOC technologies including network video and access control.
• Coordinate direct action and responses to incidents and alarm activation.
• Compile reports for the SOC Shift Manager to share with GPS management on a daily, weekly, or monthly basis; provide high-quality written and verbal reports as required.
• Take telephone inquiries and maintain accurate logs of events.
• Actively monitor and respond to critical systems alarms such as physical security systems alarms and fire panels.
• Deliver world-class Global Security services by understanding and working closely with technical security implementations and incident management programs.
• Serve as an initial point of contact in emergency situations affecting the health and safety of employees.
• Communicate effectively and appropriately with internal and external responders during critical incidents.
• Foster cross-organizational relationships to encourage risk information sharing across the business.
• Provide exceptional customer service by anticipating needs, offering suggestions, and exceeding expectations.
• Monitor several screens, systems, and events simultaneously, with the ability to shift priorities as needed.

Requirements

• Minimum of two (2) years of security operations experience or previous experience working in a Global Security, Command, or similar 24x7 operations center environment.
• Experience in basic security analysis, problem-solving, handling preliminary inquiries, incident assessment, and triaging reports.
• High proficiency in using IT applications, data entry and retrieval, and keyboard skills (minimum 25 wpm with at least 75% accuracy).
• Basic knowledge of technical elements associated with security systems such as IP networks, servers, LAN/WAN.
• Basic working knowledge of data protection policies such as GDPR and the need to keep sensitive information secure.
• Ability to remain calm under pressure and respond to incidents, particularly in emergencies, in a professional, resilient, and timely manner with minimal supervision.
• Evidence of continuous professional development (CPD).
• Demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments, and effectively manage deadlines.
• Highly proficient and fully functional in all Microsoft Office applications and able to effectively utilize all available office management technology.
• Professional, articulate, and able to use good independent judgment and discretion.
• Proven ability to maintain correspondence, discussions, and materials in strictest confidence.
• Ability to work overtime as needed.
• Current state driver’s license, clean driving record (no points in prior 3 years), minimum level of insurance as required by Company policy, and ability to safely operate a vehicle.
• Outstanding verbal and written communication skills.
• Ability to successfully interact at all levels of the organization, including with clients, while functioning as a team player.
• At least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• High school diploma or equivalent, or 5 years of verifiable experience.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Benefits

• Health insurance and 401k plans for full-time positions.
• Schedules that fit with your personal life goals.
• Ongoing paid training programs and career growth opportunities.
• Employee discounts through our perks program to your favorite restaurants, entertainment venues, and more.