SOC Security Analyst

Responsibilities

• Provide customer service to our clients by carrying out safety and security procedures, site-specific policies, and when appropriate, emergency response activities.
• Respond to incidents and critical situations in a calm, problem-solving manner.
• Conduct regular and random patrols around the business and perimeter.
• Execute RSOC and GSOC standard operating procedures, operating the SOC in shift patterns as required.
• Provide a high level of service to local and remote client sites and staff with the emphasis on the security and safety of client staff, assets, and information.
• Monitor operational network video cameras; operate all SOC technologies including network video, access control, etc.
• Cook up direct action and responses to incidents and alarm activation.
• Compile reports for the SOC Shift Manager in order to share with GPS management on a daily/weekly/monthly basis; provide high-quality written and verbal reports as and when required.
• Take telephone enquiries; maintain accurate logs of events.
• Deliver world-class Global Security services by understanding and working closely with technical security implementations and incident management programs.
• Serve as an initial point of contact in emergency situations which may affect the health and safety of employees.
• Communicate effectively and appropriately with internal and external responders during critical incidents.
• Foster cross-organizational relationships to encourage risk information sharing across the business.
• Provide exceptional customer service by anticipating needs, offering suggestions, and exceeding expectations.
• Monitor several screens, systems, and events simultaneously, with the ability to shift priorities as needed.

Requirements

• Must possess a minimum of two (2) years of security operations experience or previous experience working in a Global Security, Command, or similar 24x7 operations center environment.
• Must possess experience in basic security analysis, problem solving, handling preliminary inquiries, incident assessment, and triaging reports.
• High proficiency in using IT applications, data entry and retrieval, and keyboard skills to a speed of at least 25wpm with at least 75% accuracy.
• Basic knowledge of some technical elements associated with security systems such as IP networks, servers, LAN/WAN.
• Basic working knowledge of data protection policies such as GDPR and the need to keep sensitive information secure.
• Evidence of continuous professional development (CPD).
• Demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines.
• Must be highly proficient and fully functional in all Microsoft Office applications and able to effectively utilize all available office management technology.
• Professional, articulate, and able to use good independent judgment and discretion.
• Must have proven ability to maintain correspondence, discussions, and materials in strictest confidence.
• Must be able to work overtime as needed.
• Current state driver’s license, clean driving record (no points in prior 3 years), minimum level of insurance as required by Company policy, and ability to safely operate a vehicle required.
• A valid driver’s license will be required for driving positions only.

Perks and Benefits

• Health insurance and 401k plans for full-time positions.
• Paid training programs and career growth opportunities.
• Employee discounts through our perks program to your favorite restaurants, entertainment venues, and much more...

Company Information

Company Overview: Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.