SOC Security Analyst

Responsibilities

• Provide customer service to our clients by carrying out safety and security procedures, site-specific policies and when appropriate, emergency response activities
• Respond to incidents and critical situations in a calm, problem solving manner
• Conduct regular and random patrols around the business and perimeter
• Execute RSOC and GSOC standard operating procedures, operating the SOC, in shift patterns as required
• Provide a high level of service to local and remote client sites and staff with the emphasis on the security and safety of client staff, assets and information
• Monitor operational network video cameras; operate all SOC technologies including network video, access control, etc.
• Cook up reports for the SOC Shift Manager in order to share with GPS management on a daily/weekly/monthly basis; provide high quality written and verbal reports as and when required
• Take telephone enquiries; maintain accurate logs of events
• Deliver world-class Global Security services by understanding and working closely with technical security implementations and incident management programs
• Serve as an initial point of contact in emergency situations which may affect the health and safety of employees
• Communicate effectively and appropriately with internal and external responders during critical incidents
• Foster cross organizational relationships to encourage risk information sharing across the business
• Anticipate needs, offer suggestions, and exceed expectations
• Monitor several screens, systems, and events simultaneously, with the ability to shift priorities as needed

Requirements

• Must possess a minimum of two (2) years of security operations experience or previous experience working in a Global Security, Command, or similar 24x7 operations center environment
• Must possess experience in basic security analysis, problem solving, handling preliminary inquiries, incident assessment, and triaging reports
• High proficiency in using IT applications, data entry and retrieval, and keyboard skills to a speed of at least 25wpm with at least 75% accuracy
• Basic knowledge of some technical elements associated with security systems such as IP networks, servers, LAN/WAN
• Basic working knowledge of data protection policies such as GDPR and the need to keep sensitive information secure
• Evidence of continuous professional development (CPD)
• Demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines
• Must be highly proficient and fully functional in all Microsoft Office applications and able to effectively utilize all available office management technology
• Professional, articulate and able to use good independent judgment and discretion
• Must have proven ability to maintain correspondence, discussions and materials in strictest confidence
• Must be able to work overtime as needed
• Current state driver’s license, clean driving record (no points in prior 3 years), minimum level of insurance as required by Company policy, and ability to safely operate a vehicle required
• A valid driver’s license will be required for driving positions only

Benefits

• Health insurance and 401k plans for full-time positions
• Ongoing paid training programs and career growth opportunities
• Employee discounts through our perks program to your favorite restaurants, entertainment venues and much more...