SOC Family Partner

Pay Plan Title: System of Care Family Partner

FLSA Status: Non-Exempt

Posting Salary Range: $42,682-$54,205

Office Location: Remote within one of the following Trillium counties: Anson, Montgomery, Moore, or Richmond.

About the role

Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/developmental (IDD) disabilities. Our mission is to help individuals and families build strong foundations for healthy, fulfilling lives.

The System of Care Family Partner is responsible for educating parents/caregivers about how to effectively navigate the child-serving physical, behavioral, and social service systems for themselves and about the existence of informal/community resources available to them. This position also facilitates the parent's/caregiver's access to these resources and works alongside the System of Care Coordinator in their assigned counties. Family Partners ensure members receive whole-person care focused on all members' needs, including physical health, behavioral health, and social determinants of health, that helps to establish positive outcomes for members and transform their lives for the better.

Why Work for Us

• A collaborative, mission-driven work environment
• Competitive benefits and work-from-home options for most positions
• Opportunities for professional growth in a diverse, inclusive culture

Every day, our work changes lives—from children thriving through early intervention and school-based therapies, to adults with severe mental illness living independently and contributing to their communities.

Responsibilities

• Participate in comprehensive System of Care planning, implementation, coordination, and training related to required core functions within the Region in which it operates.
• Provide education and support to members and families in learning about and exercising rights and responsibilities.
• Serve on a multidisciplinary care team to utilize person-centered planning methods/strategies to gather information, get to know the members and families/legally responsible persons, and adequately address specific needs of the individual.
• Support completion of discovery activities (information gathering and assessment) as a component of the planning process.
• Assist members/legally responsible persons in choosing service providers, ensuring objectivity in the process.
• Assist the member/family supported to direct their care and access resources.