Sobering Center Supervisor

Key Responsibilities

• Ensure program adheres to all protocols, contract deliverables, and current federal & state laws, including HIPAA compliance.
• Cookordinate efforts between all programs to advance Janus’ Strategic Plan, initiatives, and priorities.
• Maintain open communication to share ideas and concerns with Janus Program Leadership.
• Supervise and direct the case management and peer support team, including schedule coordination, space allocation, task delegation, and collaboration with other departments.
• Review and approve staff time-off requests and timecards.
• Serve as a key contact point for law enforcement and probation department staff.
• Meet weekly with the team to review case management goals, care plan documentation, peer support tasks, and referral responsibilities.
• Collaborate with the Sr Director of Programs to support program implementation and sustainability.
• Identify staff in need of performance enhancement, quality of care improvements, general support, or training.
• Review and address operational incident reports and respond to clinical incident reports under the direction of the Sr Director of Programs.
• Oversee the successful onboarding and training of new team members in collaboration with the People and Culture Department.
• Establish relationships and communicate with residents, caseworkers/probation officers, clients, and staff.
• Resolve potential problems arising with staff or other involved parties.
• Attend staff/agency meetings and continuing education programs.
• Collaborate with Janus Program Leadership Team to support clinical operations and integration between medical and behavioral health staff.
• Follow case management and peer support protocols, implementing operating procedures, workflows, and policies.
• Monitor and report on access targets/KPIs to the Sr Director of Programs.
• Develop strategies to meet productivity goals while balancing staff satisfaction and retention.
• Enhance team care and coordination with community partners through effective information exchange.

Requirements

• Minimum two years employment experience in substance use disorder integrated healthcare setting.
• Minimum one-year supervisory experience with SUD counselors, peer support and medical support staff roles.
• Experience working with multi-disciplinary teams.
• Familiarity with Managed Care Plan- Central California Alliance for Health CalAIM, and Integrated medical and behavioral health models in treating substance use disorders.
• Knowledge of HIPPA standards & CFR42 confidentiality restrictions

Qualifications

• Bilingual Spanish/English preferred but not required.
• Ability to effectively use internal and external informational technology systems including EHRs (Electronic Health Records), SCHIO (Santa Cruz Health Information Organization), MS Office products, Insurance portals, HR/payroll software and others and keep prompt documentation within the systems.
• Confidently navigate a learning management system.
• Travel or client transport may be required. Current CDL required.