Snr. Director of HR (Americas) (Remote)
The Senior Director of HR (Americas) is a dual-function executive leader responsible for the strategic HR partnership of global business functions and the regional operational excellence for the Americas. This role ensures a unified global HR strategy while maintaining regional agility.
Responsibilities
Global HR Collaboration & Peer Partnership: Partner closely with the Regional HR Leaders for EMEA and APJ to ensure global alignment of HR strategies, sharing best practices to maintain the "80% global / 20% local" operational standard.
COE Integration: Act as the bridge between the business and the Centers of Excellence: Talent Acquisition (TA), Talent Management (TM), and Total Rewards.
Talent Acquisition (TA): Collaborate on strategic workforce planning and high-impact leadership hiring.
Talent Management (TM): Partner on global performance cycles, succession planning, and leadership development initiatives.
Total Rewards: Work with the Compensation & Benefits team to ensure regional competitiveness and facilitate scalable pay strategies.
HRBP Community: Collaborate with functional HRBPs across other regions to ensure a consistent "Employee Experience" for global teams (e.g., ensuring a CS employee in London has a similar experience to one in Tampa).
Data Driven: Utilizes data-driven insights to evaluate functional effectiveness, quantify ROI, and guide strategic planning, ensuring decisions are grounded in measurable outcomes and performance metrics.
Regional Leadership & Management (Americas): Regional Oversight: Serve as the "Face of HR" for the Americas, ensuring legal compliance and cultural health across the US and Brazil.
Team Leadership: Direct and mentor a multi-disciplinary team, including the HR Manager (Brazil), the Employee Relations team, and the HR Operations & Compliance team.
Operational Excellence: Lead the "outside-in" re-imagining of HR services, leveraging Workday and ServiceNow to automate workflows and improve regional UX.
Strategic HR Business Partnership (Functional): Customer Success (CS): Personally provide high-level HRBP support to the CS organization, advising senior leaders on org design, talent health, and change management.
Corporate Functions: Oversee the HRBP supporting IT, InfoSec, Legal, HR, and Finance, ensuring these critical "backbone" functions have strategic talent support.
Performance Culture: Partner with Employee Relations to coach managers on proactive performance management and complex conflict resolution.
Qualifications
Education: Bachelor’s Degree in HR, Business, or Finance (Master’s/MBA preferred).
Experience: 10+ years of progressive HR experience, with specific expertise in leading HRBP teams and HR Operations.
Regional Expertise: Proven track record in managing HR for the Americas.
Matrix Navigating: Exceptional ability to collaborate across different time zones and functional departments (COEs and Regional Peers).
Strategic Advisory: Ability to move between high-level organizational strategy and "on-the-ground" operational problem-solving.
Communication: Diplomatic and persuasive communication style; ability to influence C-suite stakeholders and international peers.
Systems Fluency: Deep familiarity with Workday and ServiceNow and the company’s tech stack.
Pay
The base pay for this position ranges from $175,000 - $200,000, which will vary depending on how well an applicant's skills and experience align with the job description listed above.
Schedule
Application deadline: 10/8/2026. This is our good-faith estimate of the date the application window is anticipated to close. KnowBe4 reviews applications on a rolling basis and reserves the right to close the application window early if a qualified candidate for the position is identified.
Benefits
We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.