Snr. Analyst, Revenue Operations (Customer Management) (Remote)

Responsibilities

• Capture and reduce manual work through automation for SMB/Tech Touch motions.
• Create and maintain standardized CSM/RS playbooks, including defining plays, triggers, and systems for in-workflow use.
• Partner with CS Enablement to translate process changes into training, documentation, and adoption tracking.
• Identify and prioritize time-draining activities through rep shadowing and system analysis, applying AI and agency tools to compress manual work.
• Act as the Post-Sales RevOps lead for product launch readiness, coordinating cross-functionally with Product, Product Marketing, Enablement, Support, and Sales Ops.
• Manage migration operations for platform transitions, ensuring customer segmentation, sequencing, and rep tooling are handled effectively.
• Build and maintain dashboards and recurring reports on key metrics such as retention, revenue retention, churn, adoption, and CSM productivity.
• Analyze complex data sets and produce board-ready outputs, maintaining data hygiene across accounts, contacts, subscriptions, and lifecycle stages.
• Champion AI tools to drive efficiency gains across RevOps functions and customer-facing processes, including process automation, predictive analytics, and automated agents.

Qualifications

• Bachelor's degree or equivalent work experience in Revenue Operations, Sales Ops, or BizOps, preferably within a high-growth B2B SaaS environment.
• Expert-level knowledge of Salesforce and tools like ZoomInfo, Clay, 6Sense, and LinkedIn Sales Navigator.
• Proficiency with BI tools (Tableau/Looker) and forecasting software (Clari/Gong/BoostUp).
• Hands-on builder mentality, comfortable connecting APIs and testing new AI tooling.
• Strong process orientation, building systems to prevent recurring issues.
• Ability to translate complex operational jargon into clear, executive-level narratives.
• Proven track record managing high-stakes projects independently through cross-functional partnerships.
• Experience managing multiple projects in a fast-paced environment, working autonomously.

Pay

The base pay for this position ranges from $150,000 - $160,000, which will vary depending on how well an applicant's skills and experience align with the job description listed above.

Benefits

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.