Snow Sports Supervisor

Position Summary

As a Mountain Snow Sports (MSS) School Supervisor, you will play a key leadership role supporting instructors and ensuring daily operations run smoothly and efficiently. You will lead by example, coach instructors, manage logistics, and help deliver outstanding guest experiences. This role requires strong leadership, organizational, and communication skills as well as a passion for snow sports and instruction.

Essential Duties

• Lesson assignments, including generation of daily reports
• Aid and facilitate the check-in process at assigned department’s daily line-up
• Staff scheduling within our scheduling systems
• Be present, available, and engaged with instructors and guests, on hill and in a supportive leadership capacity
• Coach and mentor fellow staff members
• Oversee lessons to ensure quality
• Support management with payroll and labor management duties
• Ensure essential information is communicated in a timely and accurate manner to both upper managers, peers, and instructor staff members
• Work with management team to find resolutions in a timely manner
• Manage indoor and outdoor program set up and upkeep during the day
• Teach lessons when needed
• Build relationships with instructors and families within the program
• The supervisors working within our seasonal programs will be required to send weekly Newsletter communications to the staff and guests within that program
• Conduct thorough end-of-season analysis of individual and departmental strengths and opportunities in evaluations and planning

Education, Experience, & Qualifications

• High School Diploma, or equivalent
• PSIA/AASI certifications or equivalent
• Ski/Snowboarding Instructor for 1 season full-time or 2-3 seasons part-time
• Experience using Microsoft Office Suite
• Experience using resort POS systems a plus
• Willingness & ability to learn new computer systems
• Ability to problem solve with management team and independently
• Previous experience working in guest service
• Ability to work in a fast-paced environment
• Self-starter- quick thinker

Physical Demands & Working Conditions

This position will be required to work mornings, evenings, weekends, and holidays. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.