SNIF Field Service Technician

About the role

Pyrotek is the most successful global industrial company you’ve never heard of (until now). Pyrotek is a global leader in high temperature materials and our products impact virtually everyone in the developed world. Our global team has worked for decades to deliver new technologies, advanced engineered systems and innovative materials to customers in industries all over the world. Join our team and create, improve and innovate the everyday! Are you a skilled problem-solver with a passion for technical support and customer service? We’re looking for a Field Service Technician to join our SNIF team. This role is perfect for someone who thrives in a fast-paced work environment while delivering top-tier technical and sales support to our customers. This position will also require the ability to travel as needed while working remotely, up to 80%. Candidate should be within close proximity of major airport. This is definitely not a desk job.

Responsibilities

• Troubleshoot and repair mechanical and electrical equipment in demanding manufacturing environments.
• Provide onsite technical support for equipment operation, maintenance, commissioning, and repair.
• Support the installation, startup, commissioning, and maintenance of industrial equipment and engineered systems.
• Inspect and test machinery and equipment to verify proper operation and performance.
• Read and interpret mechanical drawings, electrical schematics, blueprints, operating manuals, and technical documentation.
• Diagnose equipment issues and develop practical, effective solutions.
• Perform instrument loop checks and system safety checks.
• Troubleshoot and tune equipment controls and system integration.
• Apply PLC knowledge to support the troubleshooting, programming, design, and maintenance of equipment.
• Provide technical training to customers on equipment operation and maintenance.
• Investigate equipment failures and customer complaints and determine appropriate corrective action.
• Prepare detailed technical reports documenting findings, recommendations, and resolutions.
• Partner with Engineering, Manufacturing, Quality, and Sales to resolve technical issues and improve customer satisfaction.
• Travel by land and/or air to support equipment installations, commissioning, troubleshooting, repairs, inspections, customer training, and technical projects.

Qualifications

• Bachelor’s degree in Mechanical, Electrical, Industrial, Manufacturing Engineering, or a related discipline, or equivalent combination of education and experience.
• Hands-on mechanical and/or electrical experience with manufacturing equipment.
• Strong ability to troubleshoot machinery using technical principles, drawings, manuals, and established procedures.
• Working knowledge of PLC controls and programming.
• Ability to understand and troubleshoot electrical and