SMG-MEDICAL RECEPTIONIST

About the role

Perform general clerical duties associated with patient services to include scheduling, greeting, admitting and discharging patients, answering all incoming phone calls, filing, and assisting with maintenance of medical records.

Responsibilities

• Greet, interact with, direct patients, visitors and others appropriately.
• Provide relevant information regarding department procedures, fees, and services.
• Facilitate referral to physicians and ancillary departments.
• Answer incoming calls, respond to inquiries or appropriately make referral within the department or outside the practice.
• Open, sort, review and distribute mail.
• Participate in compiling pertinent data for patient demographic records, admit and discharge patients, schedule appointments, refer for tests and other services and take phone notes.
• Complete required forms/reports and enter data into computer, for correct insurance billing.
• Tabulate receipts, following billing procedures.
• Maintain records/files, obtain authorization forms for services and release of records.
• Operate various standard and/or automated office equipment (computer, calculator, telephone, intercom, copier and fax).
• Assume preceptor role for new clerical assistants.

Requirements

• High school diploma or GED
• Demonstrates knowledge of CRT keyboard to process transactions
• 80% accuracy in demographic input
• Demonstrated excellent verbal and written communication skills
• Ability to work in an EMR