SMG - MEDICAL RECEPTIONIST

About the role

Perform general clerical duties associated with patient services to include: scheduling, greeting, admitting and discharging patients, answering all incoming phone calls, filing, and assisting with maintenance of medical records.

Responsibilities

• Greet, interact with, direct patients, visitors and others appropriately.
• Provide relevant information regarding department procedures, fees, and services.
• Facilitate referral to physicians and ancillary departments.
• Answer incoming calls, respond to inquiries or appropriately make referral within the department or outside the practice.
• Open, sort, review and distribute mail.
• Participate in compiling pertinent data for patient demographic records, admit and discharge patients, schedule appointments, refer for tests and other services and take phone notes.
• Complete required forms/reports and enter data into computer, for correct insurance billing.
• Tabulate receipts, following billing procedures.
• Maintain records/files, obtain authorization forms for services and release of records.
• Operate various standard and/or automated office equipment (computer, typewriter, calculator, telephone, intercom, photocopy machine and fax).
• Assume preceptor role for new clerical assistant and/or new medical assistant clerical.

Requirements

• Demonstrates knowledge and maintains and respects patient right to privacy by following the HIPAA Privacy and Security policies and procedures.
• Adheres to ICARE values and standards of behavior (Innovation, Compassion, Accountability, Respect, Excellence).
• Role model behaviors that value the diversity of our associates, patients and customers and supports creating an environment that is inclusive, welcoming and respectful.
• Communicates with patients, families and customers using AIDET (Acknowledge, Introduce, Duration, Explanation, Thank).
• Works in a safe manner and promptly reports any hazards identified in the work environment or related to assigned responsibilities.
• Shift: Days
• Experience: Six months experience in a health care office or similar setting. Preferred. Medical terminology, diagnosis and procedure coding, insurance and basic accounting as obtained through successful completion of a course. Preferred. Experience with an EMR.
• Education: High school diploma or GED
• Specialized Knowledge and Skills: Demonstrates knowledge of CRT keyboard to process transactions. Demonstrates keyboarding skills equivalent to 45 wpm 80% accuracy in demographic input Demonstrated excellent verbal and written communicaiton skills Ability to work in an EMR

Qualifications

• Equal Opportunity/Affirmative Action Employer
• University of Michigan Health - Sparrow is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.